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Event Operations Supervisor

2 months ago

Hot Springs, Virginia, United States Omni Hotels Full time

Location:
The Homestead

At Omni Hotels, our team members are the heart of our operations. Since our inception, we have provided guests with the opportunity to experience unparalleled Southern hospitality. Nestled in the scenic Allegheny Mountains of Virginia, our resort offers a variety of activities including exquisite dining, championship golf, rejuvenating spa services, winter sports, and family-friendly events.

Our associates thrive in a vibrant and engaging work atmosphere, receiving comprehensive training and mentorship while taking pride in being part of a company renowned for its exceptional service. We foster a culture of respect, gratitude, and empowerment, making it an ideal workplace for friendly and motivated individuals who are passionate about serving others.

Job Overview:
The Event Operations Supervisor is accountable for the flawless execution of banquet events. This role ensures that all banquet activities are conducted with professionalism and adherence to standards while optimizing profitability. The supervisor will lead, inspire, and empower team members, showcasing outstanding leadership and communication skills across all departments.

Key Responsibilities:

  • Oversee daily banquet operations to ensure compliance with Event Orders and safety regulations, guaranteeing high levels of service, quality, and hospitality.
  • Review Event Orders with clients, addressing any changes, issues, or concerns while proactively resolving challenges to maintain service quality.
  • Calculate and verify banquet checks for accuracy, presenting them to clients for review and signature.
  • Assist in the Banquet Payroll Process, ensuring timely and accurate reporting to the accounting department.
  • Monitor the cleanliness and maintenance of banquet areas, safeguarding assets and ensuring a pristine environment.
  • Manage the Convention Setup Department by reviewing event orders and floor plans, delegating responsibilities to ensure timely setups.
  • Inspect room setups for cleanliness and proper equipment arrangement.
  • Communicate effectively with clients, management, and team members to ensure all setups, equipment, supplies, staffing, and menus meet or exceed expectations.
  • Collaborate with the Catering department to understand client expectations and delegate tasks to exceed those expectations.
  • Work flexible shifts, including mornings, afternoons, evenings, weekends, and holidays as needed.
  • Maintain organized and clean work areas while adhering to established policies and procedures.
  • Lead a service team to deliver exceptional service under varying conditions and time constraints.
  • Facilitate smooth transitions between events through strategic planning and resource management.
  • Welcome and serve guests in accordance with established food and beverage service guidelines.
  • Ensure kitchen and storage areas are kept clean and organized as per management policies.
  • Communicate needs and concerns promptly with other supervisors and management.
  • Delegate closing side-work assignments to prepare for future events.
  • Build and maintain attractive buffet stations that meet hotel standards.
  • Oversee the inventory, setup, breakdown, service, and billing of the banquet bar operation.
  • Assist guests as needed and respond to inquiries using suggestive selling techniques.
  • Document sidework assignments detailing individual responsibilities throughout service phases.
  • Monitor and report inventory levels of all banquet department assets, including equipment and supplies.
  • Participate in evaluating the performance of banquet staff.
  • Exemplify fine dining principles, leading by example and training staff to provide tailored service that delights guests.

Additional Responsibilities:

  • Familiarize yourself with the menu for each function, explaining major ingredients and preparation methods to guests, including those with dietary restrictions.
  • Conduct pre-meal and departmental meetings to enhance communication and product knowledge.
  • Demonstrate leadership to develop, retain, and promote talent within the organization.

Supervisory Duties:

  • Engage in disciplinary processes for banquet staff.
  • Assist in scheduling and payroll execution.
  • Maintain beverage inventories and oversee the beverage team.
  • Communicate essential information between culinary and catering departments.
  • Provide a recap of banquet operations to hotel leadership post-events.

Qualifications:

  • Ability to manage ambiguity and adapt to change.
  • Demonstrated compassion and empathy towards team members and guests.
  • Maintain composure under pressure and effectively handle stress.
  • Exhibit interpersonal savvy and build constructive relationships.
  • Basic knowledge of customer service principles and food service operations.
  • Physical ability to lift, push, and carry items as needed.
  • High school diploma or equivalent; relevant certifications preferred.
  • One to two years of experience in a similar role.

Work Environment:
Physically demanding, requiring prolonged standing, walking, and lifting in a predominantly indoor setting.

Omni Hotels & Resorts is an equal opportunity employer.