Guest Service Agent

3 weeks ago


White Sulphur Springs, United States The Greenbrier Hotel Full time
Job Description
Position: Guest Service Agent

Department: Front Desk

Primary Responsibilities:
• Maintain a warm, friendly and professional demeanor at all times
• Professional speech and ability to communicate effectively and pleasantly
• Check guests in and out according to hotel standards
• Setting up and settling guest accounts according to accounting processes
• Great phone etiquette
• Maintain control of room keys
• Ability to balance room inventory
• Assist in accommodating guest requests
• Be able to maintain bank handling according to standard operating procedures

Secondary Responsibilities:
• Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentive
• Maintain knowledge of resort amenity, dining, and activities
• Arrive promptly for any shifts scheduled
• Keeping the office clean and orderly (front and back offices)
• Other project or duties to meet guest needs

Normal Working Hours: (Shift, days)
• Shifts vary and must be able to work flexible shifts. Weekend and holidays are required and possible overtime

To be successful in this position, the ideal candidate must meet the following criteria

in addition to The Greenbrier Service Standards for All Employees.

Past Work Experience Requirements:
• Prior hotel and / or customer service experience preferred

Educational Requirements:
• High School Diploma or G.E.D.
• Pursuing hospitality or related degree preferred

Technical Requirements:
• Basic computer skills
• General knowledge of office and telephone procedures
• Knowledge of basic accounting functions
• Experience with Opera (Property Management System) and Knowcross is beneficial

Required Supervision:
• Reports to Front Office Supervisor and Front Office Manager
• Must be able to work independently and make sound business decisions

Other Requirements:
• Consistent demonstration of the Twelve Greenbrier Values
• Commitment to the job
• Flexible with regards to scheduling

Entry level position

Computer
Experience
Software

Level
(Beginner, Intermediate, Advanced)

Word Processing

WORD

BEGINNER

Spreadsheet

Database

Programming

Calendars

Internet

Hardware Installation

Technical Skills

Skill Level (Beginner, Intermediate, Advanced)

Typing (WPM)

BEGINNER

Data Entry

Other

Location of Work

Yes

Yes

X

Indoors

Heated

X

Outdoors

Below Ground

Temp. Fluctuations

X

Elevated Areas

Personal Protec. Equip. Req

Work Postures

Continuous (up to 8 hrs. in an 8 hr. shift)

Frequent (up to 5.5 hrs. in 8 hr. shift)

Infrequent (up to 3 hrs. in an 8 hr. shift)

Rarely(up to .5 hr in 8 hr. shift)

Standing

X

Sitting

Walking

Climbing

Bending/ Stooping

X

Overhead Reaching

Arm/Hand Movement

X

Hand/Eye Coordination

Other (Define)

*Requirements are subject to change
  • Guest Service Agent

    3 months ago


    White Sulphur Springs, United States The Greenbrier Hotel Full time

    Job Description Position: Guest Service Agent Department: Front Desk Primary Responsibilities: • Maintain a warm, friendly and professional demeanor at all times • Professional speech and ability to communicate effectively and pleasantly • Check guests in and out according to hotel standards • Setting up and settling guest accounts according to...


  • Sulphur Springs, Texas, United States Ava Hotels LLC Full time

    Job OverviewPosition Summary: We are looking for a cheerful and welcoming Front Desk Agent to deliver outstanding service to our hotel patrons. The Front Desk Agent will facilitate the check-in and check-out procedures, manage room key distribution, and handle payment transactions. This role also involves liaising with housekeeping to ensure room readiness,...

  • Guest Service Agent

    3 months ago


    Colorado Springs, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsColorado Springs, CO time typeFull time posted onPosted Today job requisition idR10615 ****Rise. Shine. Work Happy.**** **** **SO MUCH MORE** Property Location: 1170 InterQuest Parkway - Colorado Springs, Colorado 80921Base rate is $14.50/hr with potential for more...

  • Guest Service Agent

    4 days ago


    Colorado Springs, Colorado, United States Chartwell Hospitality Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Chartwell Hospitality. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is safe, secure, and memorable.Key ResponsibilitiesPerform front desk duties, including check-ins, check-outs, and...

  • Guest Service Agent

    3 months ago


    Colorado Springs, United States The Mining Exchange A Wyndham Grand Hotel & Spa Full time

    Guest Service AgentAbout The OpportunityPractice Hospitality is seeking a hospitable and friendly Guest Service Agent to join the team at the Mining Exchange Hotel & Spa.About The HotelMining Exchange Hotel & Sap was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of...

  • Guest Service Agent

    2 months ago


    White Plains, New York, United States Hyatt House White Plains Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Services Agent

    3 months ago


    Coral Springs, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Coral Springs, FL, US, 33065 Property Name: La Quinta by Wyndham Coral Springs South Req Id: 18408 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Coral Springs South location in Coral Springs , Florida . **Job Summary** The Guest Service Agent is responsible for...

  • Hotel Reception Agent

    2 weeks ago


    White Sulphur Springs, West Virginia, United States The Greenbrier Hotel Full time

    Position:Guest Service AgentDepartment:Front Desk OperationsKey Responsibilities:Exhibit a warm and professional attitude towards all guestsFacilitate the check-in and check-out processes for guestsAddress and fulfill guest inquiries and requestsQualifications:Prior experience in hospitality or customer service is advantageousHigh School Diploma or...

  • Guest Services Agent

    3 months ago


    Colorado Springs, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Colorado Springs, CO, US Property Name: La Quinta by Wyndham Colorado Springs - South-Airport Req Id: 13492 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Colorado Springs - South-Airport location in Colorado Springs, Colorado. **Job Summary** The Guest Service...

  • Guest Services Agent

    3 months ago


    Sharon Springs, United States Avantic Lodging Enterprises Full time

    Job DescriptionJob Description Full or Part Time Shifts Available!Job SummaryGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying...

  • Guest Service Agent

    3 months ago


    Colorado Springs, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The GSA serves as the point person with regards to the Front Desk...


  • Glenwood Springs, Colorado, United States Hotel Colorado Full time

    Job Summary:The Hotel Colorado is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a memorable experience for all visitors.Key Responsibilities:Guest Services: Greet guests and check them into the hotel,...


  • High Springs, United States Guest Services Full time

    Compensation Amount: 14.00 USD Hourly Job Summary: The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills.Full job description Our property is seeking a night auditor to join our growing group of hospitality...

  • Guest Services Agent

    4 weeks ago


    Palm Springs, United States Days Inn by Wyndham Palm Springs Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    2 months ago


    Glenwood Springs, United States Stonebridge Companies Full time

    City, State: Glenwood Springs, Colorado Starting $18 an hour The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with...


  • Palm Springs, United States Saguaro Palm Springs Full time

    Job DescriptionJob DescriptionAbout our BrandThat colorful hotel in the desert, The Saguaro is a good time. Its not that complicated. Theres plenty of sunshine, a buzzing pool scene and lots of local flavor.We are seeking a dynamic Guest Services Agent. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial...


  • Sulphur Springs, United States Ava Hotels LLC Full time

    Job DescriptionJob DescriptionClarion Pointe411 Industrial Dr ESulphur Springs, TX 75482Benefits/PerksFlexible SchedulingCareer Advancement Opportunities Competitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and...


  • Sulphur Springs, United States Ava Hotels LLC Full time

    Benefits: Employee discounts Paid time off Clarion Pointe 411 Industrial Dr E Sulphur Springs, TX 75482 Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with...


  • Sulphur Springs, United States Ava Hotels LLC Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsPaid time off Clarion Pointe411 Industrial Dr ESulphur Springs, TX 75482Benefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will...


  • White Sulphur Springs, West Virginia, United States Genesis Healthcare Services Full time

    Position Overview Utilize your organizational abilities and friendly demeanor at our healthcare facility. As a front desk associate, you play a crucial role in shaping the facility's image, being the initial point of contact for patients, family members, prospective employees, and clients.Key Responsibilities*Professionally manage all incoming calls and...