Guest Services Supervisor

2 weeks ago


Hot Springs, Virginia, United States Omni Hotels Full time

Location: The Homestead

At Omni Hotels, our team members are the heart of our establishment. Since our inception, they have contributed to providing guests with an unparalleled experience of Southern hospitality.

Situated in the picturesque Allegheny Mountains of Virginia, we are a year-round resort featuring exceptional dining options, championship golf, a luxurious spa, winter sports, and a variety of activities perfect for families and corporate gatherings.

Our associates thrive in a vibrant and stimulating work atmosphere, receiving comprehensive training and mentorship, along with the pride of being part of a company renowned for its outstanding service.

We cultivate a culture of respect, appreciation, and empowerment every day. If you are a personable, driven individual with a passion for serving others, Omni Hotels may be the ideal place for you.

Job Overview: The primary role of the Guest Services Supervisor is to ensure the seamless check-in and check-out processes for guests while delivering services in a courteous and professional manner.

Key Responsibilities:

  • Thoroughly understand all check-in and check-out procedures.
  • Be knowledgeable about various guest scenarios.
  • Familiarize yourself with all technical equipment associated with the Front Desk.
  • Gain insight into all hotel amenities and services.
  • Understand the overall organizational structure.
  • Recognize the inter-departmental relationships.
  • Train new team members effectively.
  • Be proficient with the shift checklist and manage the desk in the absence of the assistant manager.

Hotel-Specific Responsibilities:

  • Familiarize yourself with different operating systems such as Opera, Resort Suite, and Synergy.
  • Manage room inventory to optimize capacity during peak and off-peak periods.
  • Disseminate information to relevant staff regarding group bookings or catered events.
  • Understand guest service and transportation operations while acting as the Manager on Duty.

Tools and Equipment:

Computer, printer, telephone, photocopying machine, and facsimile machine.

Working Environment:

Primarily indoors, with occasional outdoor exposure to various weather conditions.



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