Healthcare Product Service Associate
1 week ago
Company Overview:
Norco, Inc., established in 1948, is a family and employee-owned enterprise based in Boise, Idaho. With over 70 locations across multiple states, we are the largest independent manufacturer and distributor of welding, safety, and medical supplies in the nation. Our commitment to employee ownership through an Employee Stock Ownership Plan (ESOP) fosters a culture of shared success.
Position Summary:
We are seeking a dedicated individual to join our team as a Medical Store Customer Service Representative. This role is pivotal in providing exceptional service to both walk-in and phone-in customers. The responsibilities include, but are not limited to:
- Welcoming customers with professionalism and enthusiasm
- Promptly answering incoming calls
- Exhibiting comprehensive knowledge of products, including their placement, availability, pricing, and usage
- Effectively assessing customer needs for products or services
- Educating clients on medical products and services
- Fitting and selling medical products to customers
- Processing customer orders and accurately entering them into our system
- Maintaining a clean, organized, and presentable showroom
- Performing additional tasks as required
Compensation:
The pay range for this position is $21.00/hr - $24.00/hr, based on experience.
Qualifications:
To be considered for this role, candidates should possess:
- A high school diploma or equivalent
- Outstanding customer service abilities
- Excellent verbal communication skills, particularly over the phone
- The capability to engage with a diverse clientele
- The ability to lift and carry items weighing up to 100 lbs occasionally
- The stamina to sit, stand, and walk for extended periods
- Proficiency in data entry and familiarity with relevant software applications
Additional Benefits:
Norco offers a competitive benefits package, which includes:
- Employee Stock Ownership Plan (ESOP)
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA) for Medical and Dependent Care
- Life Insurance at no cost to employees
- Options for Supplemental Accident, Disease, and Life Insurance
- Tuition Reimbursement for employees
- 401(k) plan with employer matching
- Wellness Program
- Employee discounts on products
Equal Opportunity Employer:
Norco, Inc. is an Equal Opportunity/Affirmative Action Employer, providing equal employment opportunities to all employees and applicants without discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Workplace Policy:
Norco, Inc. maintains a drug-free workplace.
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