Vice President of ATM Innovation

2 weeks ago

Raleigh, North Carolina, United States The Ladders Full time
Join Our Visionary Team

Objective

As the Vice President of ATM Innovation, you will spearhead initiatives to identify market trends, deliver insights, and formulate business cases that align with our core values and mission of community support.

Your collaboration with executive leadership will be crucial in validating new value propositions, harnessing cutting-edge technologies, and crafting exceptional experiences for our members and staff.

You will oversee the entire lifecycle of new features and necessary updates, ensuring smooth transitions from concept to execution.


Key Responsibilities

Facilitate collaborative planning with ATM Cash Services, IT ATM Transformation, ATM Management, Branch leadership, and the Digital Channel to ensure strategic alignment and awareness.

Identify and propose enhancements, functionalities, and solutions that benefit the organization, its members, and employees.

Maintain a comprehensive understanding of current products, brands, and networks utilized for ATM transactions, while staying informed about emerging networks and service innovations.

Lead a dedicated team of analysts focused on developing business cases using internal data, industry insights, and partnerships.

This team will also manage backlog items aimed at operational enhancements, stability, and compliance adherence.

Collaborate closely with the VP of ATM Operations and the VP of IT ATM Transformation to stay updated on industry advancements and tools related to ATM software, hardware, and operational management.

Work alongside the VP of ATM Operations to oversee the process lifecycle of all modifications, ensuring that all deployed ATM hardware and software meet or exceed performance metrics through effective change management practices.

Engage with relevant enterprise stakeholders (e.g., Compliance, Training, Legal, Risk) to ensure alignment and support for departmental initiatives and changes.

Drive cross-channel process improvements by leveraging insights from various departments within the organization.

Collaborate with senior leadership on all project intake initiatives, including data collection, leading cross-functional discussions, and participating in project management meetings.

Uphold robust risk management practices to protect the organization, fostering an environment of open communication and idea exchange.

Seek opportunities to share knowledge and insights through various mediums, including presentations and written communications.

Engage in industry conferences and peer groups focused on relevant products, experiences, and services.

Perform additional duties and projects as assigned.


Qualifications

A bachelor's degree is preferred, along with a minimum of 5 years of experience in the ATM financial sector, including at least 4 years specifically in ATM software/hardware implementations.



OR
A two-year degree is preferred, accompanied by a minimum of 10 years of experience in the ATM financial sector, with a preference for six years in ATM software/hardware implementations.
A solid understanding of the modern financial industry is essential.
Strong ability to collaborate effectively with cross-functional teams and vendors is required.
Exceptional interpersonal, analytical, and problem-solving skills are necessary.

A commitment to enhancing member and employee experiences through both quantitative and qualitative analytics is vital.

Ability to objectively assess the ATM fleet and provide recommendations to align with the organization's current and future objectives.

Excellent written and verbal communication skills, professionalism, and organizational abilities are essential.

Dedication to the organization's values and work ethic is expected.

Ability to cooperate and collaborate with colleagues and stakeholders is crucial.

Adherence to established work schedules and attendance policies is required.


Work Environment

Office setting with close proximity to colleagues, with some background noise from daily operations.

The organization is committed to providing equal employment opportunities to all qualified individuals, regardless of various classifications protected by law.


Disclaimer

The organization reserves the right to fill this position at a higher or lower level based on business needs.

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