Client Services Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Client Services Representative to join our team at Clay Lacy Aviation. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Greet and assist clients, passengers, and crew members with a warm and welcoming smile.
- Coordinate all aspects of client arrivals and departures, including catering, ground transportation, and hotel reservations.
- Interact with internal and external customers to promote our FBO and ensure a high level of customer satisfaction.
- Develop relationships with clients, employees, and tenants to create new opportunities and drive business growth.
- Arrange for fuel orders and other ground services for aircraft.
- Answer customer emails and phone calls in a timely manner.
- Ensure clients have a smooth reservation, arrival, and departure experience.
- Drive crew and passengers as needed.
- Organize, maintain, and replenish the lobby, pilot lounge, and restrooms as needed.
- Assist with escorting crew and passengers to and from security gates as needed.
- Manage communication requests between UNICOM and line service.
- Resolve customer complaints and escalate to supervisor as needed.
- Participate in daily interdepartmental meetings.
- Provide feedback to leadership on ways to continuously improve service to our customers.
Requirements:
- High school diploma or equivalent required.
- 1+ year of work experience in a customer-facing role, customer service, or client relations in aviation and/or luxury hospitality.
- Ability to work in a fast-paced environment and multitask with multiple objectives.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to make decisions with multiple objectives and implement in a safe and efficient manner.
- Follow oral and written directions, plan and complete assigned duties on a regular schedule, and maintain good working relationships with others.
Benefits:
- Competitive hourly rate of $19.00 - $25.00.
- 100% on-site position.
- Must be able to work weekends and holidays.
- Must be able to work flexible hours as changes occur.
- Ability to perform a variety of manual tasks, including transporting ice, making, and delivering coffee.
- Ability to work without direct management supervision.
- Must be comfortable working outdoors, day, night, and in all weather conditions.
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