Client Services Representative

2 weeks ago


Oxford, Connecticut, United States Clay Lacy Aviation Full time
Job Title: Client Services Representative

We are seeking a highly skilled and customer-focused Client Services Representative to join our team at Clay Lacy Aviation. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Greet and assist clients, passengers, and crew members with a warm and welcoming smile.
  • Coordinate all aspects of client arrivals and departures, including catering, ground transportation, and hotel reservations.
  • Interact with internal and external customers to promote our FBO and ensure a high level of customer satisfaction.
  • Develop relationships with clients, employees, and tenants to create new opportunities and drive business growth.
  • Arrange for fuel orders and other ground services for aircraft.
  • Answer customer emails and phone calls in a timely manner.
  • Ensure clients have a smooth reservation, arrival, and departure experience.
  • Drive crew and passengers as needed.
  • Organize, maintain, and replenish the lobby, pilot lounge, and restrooms as needed.
  • Assist with escorting crew and passengers to and from security gates as needed.
  • Manage communication requests between UNICOM and line service.
  • Resolve customer complaints and escalate to supervisor as needed.
  • Participate in daily interdepartmental meetings.
  • Provide feedback to leadership on ways to continuously improve service to our customers.

Requirements:

  • High school diploma or equivalent required.
  • 1+ year of work experience in a customer-facing role, customer service, or client relations in aviation and/or luxury hospitality.
  • Ability to work in a fast-paced environment and multitask with multiple objectives.
  • Strong interpersonal and communication skills, both written and verbal.
  • Ability to make decisions with multiple objectives and implement in a safe and efficient manner.
  • Follow oral and written directions, plan and complete assigned duties on a regular schedule, and maintain good working relationships with others.

Benefits:

  • Competitive hourly rate of $19.00 - $25.00.
  • 100% on-site position.
  • Must be able to work weekends and holidays.
  • Must be able to work flexible hours as changes occur.
  • Ability to perform a variety of manual tasks, including transporting ice, making, and delivering coffee.
  • Ability to work without direct management supervision.
  • Must be comfortable working outdoors, day, night, and in all weather conditions.


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