Client Services Representative
4 weeks ago
Job Title: Client Services Representative
Job Summary: We are seeking a highly skilled and customer-focused Client Services Representative to join our team at Clay Lacy Aviation. As a Client Services Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Greet passengers, customers, pilots, and cabin servers upon their arrival
- Coordinate every detail of a customer's arrival and departure, including catering, ground transportation, hotel, restaurant, and golf reservations
- Interact regularly with both internal and external customers and tenants to promote the FBO and ensure a high level of customer satisfaction
- Create new opportunities by developing relationships with customers, employees, and tenants
- Arrange for fuel orders and other ground services for the aircraft
- Answer customer emails and phone calls in a timely manner
- Ensure clients have a smooth reservation, arrival, and departure experience
- Drive crew and passengers as needed
- Organize, maintain, and replenish the lobby, pilot lounge, and restrooms as needed
- Assist with escorting crew and passengers to and from security gate as needed
- Manage communication requests between UNICOM and line service
- Ability to act as a liaison on behalf of the client with Client Services Concierge and Line Service Technicians and other departments to provide the highest level of service
- Resolve customer complaints and escalate to supervisor as needed
- Participate in daily interdepartmental meeting
- Provide feedback to leadership on ways to continuously improve service to our customers
Requirements:
- High school diploma or equivalent required
- 1+ year of work experience in a customer-facing role, customer service experience, or experience in client relations in aviation and/or luxury hospitality
- Ability to work in a fast-paced environment and multitask
- Strong communication and interpersonal skills
- Ability to work without direct management supervision
- Must be comfortable with working outdoors, day, night, and in all weather conditions
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid vacation/time off
- Paid sick time
- Paid holidays
- 401(k) plan
- Floating holidays
- Pet insurance
- Identity theft protection services
- Employee discounts to retailers, restaurants, and theme parks
- Uber for Business
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