Client Services Representative

4 weeks ago


Oxford, Ohio, United States Clay Lacy Aviation Full time
Job Description

Job Title: Client Services Representative

Job Summary: We are seeking a highly skilled and customer-focused Client Services Representative to join our team at Clay Lacy Aviation. As a Client Services Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Greet passengers, customers, pilots, and cabin servers upon their arrival
  • Coordinate every detail of a customer's arrival and departure, including catering, ground transportation, hotel, restaurant, and golf reservations
  • Interact regularly with both internal and external customers and tenants to promote the FBO and ensure a high level of customer satisfaction
  • Create new opportunities by developing relationships with customers, employees, and tenants
  • Arrange for fuel orders and other ground services for the aircraft
  • Answer customer emails and phone calls in a timely manner
  • Ensure clients have a smooth reservation, arrival, and departure experience
  • Drive crew and passengers as needed
  • Organize, maintain, and replenish the lobby, pilot lounge, and restrooms as needed
  • Assist with escorting crew and passengers to and from security gate as needed
  • Manage communication requests between UNICOM and line service
  • Ability to act as a liaison on behalf of the client with Client Services Concierge and Line Service Technicians and other departments to provide the highest level of service
  • Resolve customer complaints and escalate to supervisor as needed
  • Participate in daily interdepartmental meeting
  • Provide feedback to leadership on ways to continuously improve service to our customers

Requirements:

  • High school diploma or equivalent required
  • 1+ year of work experience in a customer-facing role, customer service experience, or experience in client relations in aviation and/or luxury hospitality
  • Ability to work in a fast-paced environment and multitask
  • Strong communication and interpersonal skills
  • Ability to work without direct management supervision
  • Must be comfortable with working outdoors, day, night, and in all weather conditions

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid vacation/time off
  • Paid sick time
  • Paid holidays
  • 401(k) plan
  • Floating holidays
  • Pet insurance
  • Identity theft protection services
  • Employee discounts to retailers, restaurants, and theme parks
  • Uber for Business


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