Client Services Associate

4 weeks ago


Oxford, Mississippi, United States Solomon Page Full time
Job Title: Client Services Associate

We are seeking a highly skilled Client Services Associate to join our team at Solomon Page. As a Client Services Associate, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.

Key Responsibilities:

  • Interface with customers to resolve customer service issues.
  • Investigate and analyze customer issues, coordinating with senior staff as needed.
  • Conduct research to resolve issues and escalate as necessary.
  • Prepare and maintain logs, reports, and records.
  • Make proactive calls to identify and resolve issues.
  • Interface with offshore call centers to answer questions and resolve issues.
  • Perform order fulfillment, including receiving orders, reconciling information, and tracking spreadsheets.
  • Prepare customer billings and answer questions about billing.

Requirements:

  • Associates Degree.
  • 1-2 years of office administration experience.
  • Proficiency in Microsoft Office Suite products, including Word, Outlook, and Excel.
  • Good customer service and phone skills.

We offer a comprehensive benefits program for hourly employees, including medical, dental, 401(k), direct deposit, and commuter benefits. If you meet the required qualifications and are interested in this role, please apply today.



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