Client Services Representative

2 weeks ago


Oxford, Mississippi, United States Solomon Page Full time
Client Services Associate Job Description

At Solomon Page, we are seeking a highly skilled Client Services Associate to join our team. As a Client Services Associate, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring seamless communication.

Key Responsibilities:
  • Interface with customers to resolve customer service issues and provide proactive support.
  • Investigate and analyze complex customer issues, escalating them to senior staff as needed.
  • Conduct research and create reports to track customer issues and provide insights.
  • Perform order fulfillment, including receiving orders, reconciling information, and tracking spreadsheets.
  • Prepare customer billings and coordinate resolution of billing issues with collections and other departments.
Requirements:
  • Associates Degree.
  • 1-2 years of office administration experience.
  • Proficiency in Microsoft Office Suite products, including Word, Outlook, and Excel.
  • Excellent customer service and phone skills.

We offer a comprehensive benefits program for hourly employees, including medical, dental, 401(k), direct deposit, and commuter benefits. If you meet the required qualifications and are interested in this role, please apply today.



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