Senior Desktop Engineer
4 days ago
We are seeking a highly skilled Desktop Engineer to join our team at the Metropolitan Water Reclamation District of Greater Chicago. The successful candidate will be responsible for planning, managing, and supporting all desktop enterprise solutions for hardware, operating systems, patch management, antivirus, software distribution, and mobile device management.
Key Responsibilities- Builds, packages, distributes, and deploys/install applications to desktop environments.
- Assists in testing software to ensure proper operation and freedom from defects.
- Engineers, manages, and maintains a large infrastructure of hardware and software (operating systems and applications) distributed over numerous user sites.
- Troubleshoots and resolves user application issues and proactively anticipates and resolves ongoing or possible future problems.
- Analyzes and creates applications deployment and management strategies for PCs, tablets, and mobile devices.
- Analyzes technology risks and security risks and notifies supervisor if warranted.
- Manages or oversees the management of systems upgrades and improvements via application of patches.
- Ensures user accessibility, stability, and security in accordance with District policy standards.
- Creates, updates, and maintains core documentation, including manuals for standard operating procedures, best practices, or mitigation plans.
- Assigns, supervises, and reviews work; ensures staff compliance with District policies and procedures, including Personnel Rules and Administrative Procedures; completes performance reviews; addresses employee complaints and grievances; may recommend employment actions such as hiring, transfer, suspension, promotion, or discharge.
- Monitors or tracks project milestones and deliverables.
- Graduation from a four-year accredited college or university majoring in information technology, computer science, or a closely related field.
- Six years of professional-level experience managing and/or supporting desktop enterprise solutions.
- Considerable knowledge of desktop operating systems, including software package development, configuration management, patch testing, and networking.
- Considerable knowledge of desktop hardware, including PCs, tablets, mobile devices, and thin clients.
- Considerable knowledge of enterprise software used to deploy and manage operating systems, virtual desktops, and applications.
- Considerable knowledge of risk assessment related to technology implementation and security.
- Skill in technical writing, documentation, and script writing.
- Active listening skills.
- Ability to plan and supervise the work of subordinate technical and administrative staff.
- Ability to communicate effectively, orally and in writing.
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