Technical Support Specialist

4 weeks ago


Chicago, Illinois, United States Pierce Technology Corp Full time
Job Summary

Pierce Technology Corp is seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Key Responsibilities
  • Provide technical support and assistance to employees/users via phone, email, and in-person
  • Diagnose and resolve technical issues with computer systems, software, and hardware
  • Install, modify, and repair computer hardware and software
  • Run diagnostic programs to resolve problems
  • Resolve technical problems remotely with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Follow up with employees/users to ensure issue has been resolved
Requirements
  • Working knowledge of Microsoft Office 365 and Microsoft Teams
  • Expert understanding of desktop computer hardware and the Windows 10 operating system
  • Experience with transferring data and profile information to new PC hardware
  • Experience with patch management systems (Quest KACE experience preferred, but not required)
  • Mobile Device Management experience (MaaS360 experience preferred, but not required)


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