Technical Support Specialist

2 weeks ago


Herndon, Virginia, United States Boeing Full time

Technical Support Specialist

Company:
Boeing

Job Overview:
We are seeking a dedicated Technical Support Specialist to join our team in providing exceptional support for our advanced technology programs. This role involves engaging with a dynamic team focused on the development and implementation of cutting-edge technologies in the aerospace sector.

Key Responsibilities:

  • Manage and oversee the lifecycle of incoming hardware, ensuring proper tracking and disposal.
  • Assist users with hardware replacements and manage the recapitalization of outdated equipment.
  • Coordinate with suppliers to monitor hardware maintenance agreements, ensuring all assets are accurately documented.
  • Administer software licensing, ensuring timely renewals and adjustments as necessary.
  • Provide Tier 1 Support: Address basic troubleshooting for Linux and Windows systems, including login issues and password resets.
  • Conduct hardware configuration, including BIOS updates and firmware enhancements.

All operations are conducted onsite to comply with security protocols.

Required Qualifications:

  • A minimum of 1 year of relevant experience in the IT sector.
  • Possession of an IAM Level 1 DoD compliant certification (e.g., Security+ CE, CAP, GSLC).
Preferred Qualifications:
  • A Bachelor's degree in engineering, computer science, or a related field.
  • Experience gained through advanced technical education.

Compensation and Benefits:
Boeing offers a competitive salary and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

We are committed to fostering a diverse and inclusive workplace, and we welcome applicants from all backgrounds.



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