Technical Support Specialist
2 weeks ago
Technical Support Specialist
Company:
Boeing
Job Overview:
We are seeking a dedicated Technical Support Specialist to join our team in providing exceptional support for our advanced technology programs. This role involves engaging with a dynamic team focused on the development and implementation of cutting-edge technologies in the aerospace sector.
Key Responsibilities:
- Manage and oversee the lifecycle of incoming hardware, ensuring proper tracking and disposal.
- Assist users with hardware replacements and manage the recapitalization of outdated equipment.
- Coordinate with suppliers to monitor hardware maintenance agreements, ensuring all assets are accurately documented.
- Administer software licensing, ensuring timely renewals and adjustments as necessary.
- Provide Tier 1 Support: Address basic troubleshooting for Linux and Windows systems, including login issues and password resets.
- Conduct hardware configuration, including BIOS updates and firmware enhancements.
All operations are conducted onsite to comply with security protocols.
Required Qualifications:
- A minimum of 1 year of relevant experience in the IT sector.
- Possession of an IAM Level 1 DoD compliant certification (e.g., Security+ CE, CAP, GSLC).
- A Bachelor's degree in engineering, computer science, or a related field.
- Experience gained through advanced technical education.
Compensation and Benefits:
Boeing offers a competitive salary and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
We are committed to fostering a diverse and inclusive workplace, and we welcome applicants from all backgrounds.
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