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Technical Support Specialist

2 months ago

Herndon, Virginia, United States Pexip Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Pexip. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our video communication solutions.

Key Responsibilities
  • Provide technical support to customers, troubleshooting and resolving complex technical issues related to video communication.
  • Work closely with Sales Engineering, R&D, and Documentation teams to ensure seamless integration of our product.
  • Communicate technical information to customers, explaining complex issues in a clear and concise manner.
  • Identify and recommend optimization tasks to customers to improve their video communication experience.
  • Collaborate with the sales team to resolve customer issues and provide exceptional customer service.
Requirements
  • 5+ years of experience in post-sales technical support.
  • Strong technical understanding of Microsoft, Google, Cisco, Avaya, Polycom, Zoom, Bluejeans, and other related partners/competitors in the visual collaboration landscape.
  • Good technical understanding of virtualization technologies, e.g. VMware, Hyper-V, AWS, Azure, GCP.
  • Strong knowledge of networking technologies including TCP/IP, DNS, and firewalls.
  • Ability to work in a dynamic atmosphere with a rapidly expanding customer base.
  • Ability to rely on experience and sound judgment to plan and accomplish goals.
  • Ability to juggle multiple tasks and work independently with remote support.
Preferred Qualifications
  • Bachelor's degree in a related field.
  • Strong presentation skills.
  • Experience troubleshooting a video conferencing platform or similar technology.
  • Knowledge of SIP, H.323, WebRTC, and related technologies.
About Pexip

Pexip provides a unique approach to video communication on any device and across traditionally incompatible technologies. Our software is used by organizations to overcome B2B video communications and collaboration challenges or to build new innovative ways of B2C video communications channels. We integrate natively with multiple technology platforms and are a part of an organization's strategic IT solution.

We are passionate about the power of video communication and work to enable people to communicate better and more efficiently. At Pexip, work is not a place, but a part of your life, and something you enjoy to the fullest. Every day, we are committed to making work simpler, more productive, and more efficient for all our customers.