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Customer Support Specialist

2 months ago

Herndon, Virginia, United States Acclaim Technical Services Full time
Position Overview

Acclaim Technical Services, established in 2000, is a premier provider of language, operational, and technological services catering to a diverse array of U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) organization, we take pride in our unique structure, which enhances our workplace culture and performance. Our commitment to excellence has earned us recognition as a top employer in the DC area, and we continue to expand our operations.

We are currently seeking a Customer Support Specialist with TS/SCI clearance and polygraph to support our Alder Division. This role involves delivering professional telephone support in a dynamic and fast-paced environment, managing incoming calls from various sources.

Key Responsibilities
- Deliver courteous and effective assistance to all incoming inquiries.
- Demonstrate proficiency in relevant software applications, customer service methodologies, call center technology, data entry, and administrative tasks.
- Maintain a high level of attention to detail to navigate the complexities of calls.
- Exhibit the ability to thrive in a fast-paced setting while managing multiple responsibilities effectively.
- Communicate clearly and effectively, providing updates to points of contact regarding call outcomes and necessary actions.
- Understand and follow established process flows.

Qualifications
- Strong interpersonal skills with the ability to foster relationships with clients, colleagues, and stakeholders.
- Experience working with non-native English speakers, with a keen focus on detail.
- Adaptability to changing work demands, prioritizing tasks efficiently while exercising discretion.
- Previous experience in a call center environment handling a high volume of calls is preferred.
- Basic typing skills (minimum 40 WPM) are required.

Equal Employment Opportunity / Affirmative Action

ATS is dedicated to ensuring equal employment opportunities for all individuals, irrespective of race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, disability, genetic information/history, military/veteran status, or any other characteristic protected by law. Our policy goes beyond mere compliance with employment discrimination laws; we actively promote affirmative action to ensure that women, people of color, individuals with disabilities, and protected veterans receive full equal employment opportunities. We are committed to supporting the employment and advancement of individuals with disabilities and protected veterans, treating all qualified individuals without discrimination based on their physical or mental disability or veteran status.

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