Technical Support Specialist
1 week ago
We are seeking a highly skilled Technical Support Specialist to join our team at Pexip. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our video communication solutions.
Key Responsibilities- Provide technical support to customers, troubleshooting and resolving complex technical issues related to video communication.
- Work closely with Sales Engineering, R&D, and Documentation teams to ensure seamless integration and operation of our product.
- Develop and maintain strong relationships with customers, providing exceptional customer service and support.
- Collaborate with internal teams to identify and resolve technical issues, improving overall product quality and customer satisfaction.
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve our video communication solutions.
- 5+ years of experience in post-sales technical support, with a strong background in video communication technologies.
- Excellent technical understanding of Microsoft, Google, Cisco, Avaya, Polycom, Zoom, Bluejeans, and other related partners/competitors in the visual collaboration landscape.
- Strong knowledge of networking technologies, including TCP/IP, DNS, and firewalls.
- Ability to work in a dynamic, fast-paced environment with a rapidly expanding customer base.
- Excellent analytical, verbal, and written communication skills, with the ability to communicate complex technical issues to non-technical stakeholders.
- Bachelor's degree in a related field, such as computer science or engineering.
- Experience troubleshooting video conferencing platforms or similar technologies.
- Knowledge of SIP, H.323, WebRTC, and related technologies.
Pexip provides a unique approach to video communication on any device and across traditionally incompatible technologies. Our software is used by organizations to overcome B2B video communications and collaboration challenges or to build new innovative ways of B2C video communications channels. We are passionate about enabling people to communicate better and more efficiently, and we believe in the power of video communication to make a lasting change.
Pexip is an equal opportunity employer and evaluates applicants regardless of an individual's age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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