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Technical Support Specialist with Security Clearance

2 months ago

Herndon, Virginia, United States General Dynamics Information Technology Full time

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
None

Suitability:

Public Trust/Other Required:

Job Family:
Systems Administration

Job Qualifications:

Skills:
Customer Service, Linux Application, Microsoft Windows, Technical Issues

Experience:
3 + years of relevant experience

US Citizenship Required:
Yes

Job Overview:
Leverage technology to create opportunities as a Technical Support Specialist with General Dynamics Information Technology. A career in enterprise IT involves connecting and enhancing critical systems. At GDIT, you will be at the forefront of innovation, contributing significantly to the operational efficiency of various agencies.

HOW A TECHNICAL SUPPORT SPECIALIST WILL CONTRIBUTE:

Windows Operating System Management:
Conduct system diagnostics, troubleshooting, administration, and configuration of various versions of Microsoft Windows Operating Systems.

Technical and Analytical Proficiency:

Stay updated on technological advancements, learn new hardware and software, understand product limitations, analyze technical challenges, and convey technical information effectively to clients.


Organizational Skills:
Adhere to technical guidelines, manage multiple tasks, prioritize and schedule work, and meet deadlines.

Interpersonal Skills:
Engage actively, demonstrate empathy, maintain professionalism in challenging situations, and produce clear reports, emails, and memos.

REQUIRED SKILLS AND EXPERIENCE:
The Contractor must possess the following skills, certifications, and experience:
Proven experience in customer service
Proven experience in technical support
Proven experience in system administration for Windows and Linux environments
Proven experience troubleshooting hardware, telephony, and video systems
Proven experience in deploying and testing hardware and software
Proven experience utilizing an enterprise ticketing system
Proven experience with Windows Operating Systems
Proven experience with Linux Operating Systems
Proven knowledge of LAN/WAN architectures and troubleshooting
Proven working knowledge of VPN clients such as Cisco VPN and others

HIGHLY DESIRED SKILLS AND EXPERIENCE:
Skills and experiences that are highly desired but not mandatory include:
Demonstrated exceptional security practices in handling Restricted Handling (RH) data
Experience with specialized systems such as FSA3 and FiCE
Trained and Certified as a Data Transfer Officer
Trained and Certified as a Krypto handling technician
Trained to support specialized requirements
Advanced training in FSA3 and FiCE architecture and associated troubleshooting procedures

WHAT YOU'LL NEED TO SUCCEED:

Education:

Bachelor's degree in Computer Science, Engineering, or a related technical field, or an equivalent combination of education, technical certifications, training, or work experience.

Required

Experience:
3+ years of relevant experience

Security Clearance Level:
TS/SCI with Polygraph

Location:
On Customer Site
U.S. Citizenship Required

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to supporting your career growth
Professional development opportunities including paid education and certifications
Access to cutting-edge technology
Paid vacation and holidays for rest and rejuvenation

The anticipated salary range for this position is $75,582 - $102,258. This is not a guarantee of compensation or salary.

Salary will be determined based on experience, geographic location, and potentially contractual requirements, and may fall outside of this range.


Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Total Rewards at GDIT:


Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To promote work/life balance, GDIT offers employees flexible work weeks where feasible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.

To ensure our employees can protect their income, additional offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees value most.

We are GDIT.

A global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.

Our 30,000 experts harness the power of technology to create immediate value and deliver solutions at the forefront of innovation.

We operate in 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.

Together with our clients, we strive to create a safer, smarter world by leveraging deep expertise and advanced technology.


We connect individuals with impactful client missions, creating a unique work experience that allows them to see their impact daily.

We create opportunities for our people to lead and learn simultaneously.

From securing our nation's most sensitive systems to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.