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Technical Operations Specialist

2 months ago

Herndon, Virginia, United States Strategic Education Full time
Job Summary

We are seeking a highly skilled Technical Operations Specialist to join our team at Strategic Education. As a key member of our organization, you will be responsible for managing and optimizing the daily activities of maintaining and improving the handling of Information Security Governance Controls within our engineering teams.

Key Responsibilities
  • Assist with compliance audits and risk assessments to ensure adherence to regulatory requirements and industry standards.
  • Monitor and report on key performance indicators (KPIs) related to compliance and operations to inform business decisions.
  • Collaborate with cross-functional teams to ensure effective implementation of policies and procedures.
  • Participate in the development and implementation of best practices, policies, and standards to drive business excellence.
  • Participate as a team member in the Information Security Governance Committees to ensure alignment with organizational goals.
  • Assist with the management of third-party systems to ensure secure and reliable operations.
  • Support the onboarding and offboarding process for engineering team members to ensure seamless transitions.
  • Contribute to the continuous improvement of technical processes and documentation to enhance efficiency and effectiveness.
  • Partner with clients to setup integrations, including data sharing and Single Sign On, to drive business growth.
  • Partner with education providers to enable configurations and integrations into our platform to enhance user experience.
Requirements
  • 2+ years of experience in compliance or technical operations roles.
  • 1+ years of experience with compliance frameworks, preferably SOC2.
  • 1 year of experience with identity and access management (IAM) systems.
  • 1 year of experience with contract management and service level agreements (SLAs).
  • 1 year of experience implementing security best practices.
  • 1 year of experience with Amazon Web Services (AWS) or Google Cloud Platform (GCP).
  • 1 year of vendor management experience, preferably.
  • 1 year of experience in working with integrations and SSO.
Preferred Qualifications
  • Bachelor's degree in a related field, preferably.
  • Relevant certifications such as ITIL, CISA, CRISC, or CompTIA Security+.
Working Conditions
  • Must be able to travel up to 10% of the time.
  • Must be able to lift 25 lbs.
  • Typical office setting.
  • Mobility within the office, including movement from floor to floor.
  • Travel via plane, car, and metro may be required to perform this job.
  • Must be able to work more than 40 hours per week when business needs warrant.
  • Access information using a computer.
  • Effectively communicate, both up and down the management chain.
  • Effectively cope with stressful situations.
  • Strong mental acuity.
  • Regular, dependable attendance and punctuality are essential functions of this job.