Enterprise IT Support Specialist

1 week ago

Herndon, Virginia, United States ManTech Full time

Secure Our Nation, Ignite Your Future

ManTech is seeking a highly motivated and customer-oriented Enterprise IT Support Specialist to join our Dedicated Support Team. As a key member of our team, you will be responsible for installing and troubleshooting network equipment, telephones, and voice media gateways on our classified and unclassified LAN infrastructure.

Key Responsibilities:

  • Interact with end customers on a daily basis and possess excellent interpersonal skills.
  • Experience in customer's classified and unclassified LAN infrastructure, including scripting, configuration, cutover, and troubleshooting.
  • Understanding of current and future IP network architecture and standards.
  • Perform high-quality installation work in an efficient manner.
  • Run and terminate cables to voice switch equipment.
  • Install and troubleshoot various telephones at user locations.
  • Work with users to resolve issues with telephone service.
  • Perform surveys as necessary to collect or validate information for engineering or VSIT personnel.
  • Mount voice and network equipment in racks and run and connect power and service cabling as appropriate.
  • Dress cabling according to industry and Sponsor standards.
  • Local travel may be required between customer buildings.
  • May have supervisory responsibilities.

Requirements:

  • Minimum 10 years of experience with implementation of classified and unclassified LAN infrastructure.
  • Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways on classified and unclassified networks.
  • Experience with implementation on new unclassified network LAN infrastructure.
  • Experience reading and understanding cable run lists.
  • Experience in various cabling areas, including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, and fiber terminations.
  • Excellent knowledge of cabling methodologies, industry standards, and troubleshooting techniques.
  • Ability to work with engineering personnel to assist with technical issues.
  • Strong communication skills due to working with various groups, including coworkers, management, and customers.
  • Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.
  • Ability to adapt to quickly changing tasks and requirements and quickly learn new skills while on the job.
  • Attention to detail, leadership, and collaborative and independent work process.
  • Demonstrated problem-solving and technical skills to resolve critical IT issues.
  • Must be a self-starter, work independently, and work with a clear and defined mission.
  • Must demonstrate ability to thrive and succeed in a challenging environment.
  • BA/BS and 9 years of experience, or a combination of education and work experience equivalent to 13 years.

Preferred Qualifications:

  • VoIP Telephone Installation experience.
  • Related work experience in a technical help desk position and IT hardware and cabling installation.
  • IAT III certification.
  • Experience with ServiceNow ITSM & ITOM.
  • ITIL v4 Foundation, or higher, certification.

Security Clearance Requirements:

  • Current/active TS/SCI with Polygraph.

Physical Requirements:

  • Must be able to remain in a stationary position 50%.
  • Must be able to move/traverse within and between buildings and offices.
  • Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
  • Able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.
  • Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.

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