Service Engineer for Field Operations

2 weeks ago


Pittsburgh, Pennsylvania, United States eTeam Full time
Position Overview

The Field Services Engineer plays a crucial role in ensuring the seamless operation of our equipment across designated territories. This position requires a commitment to flexibility, as the engineer may need to work during nights, weekends, and on-call shifts.

Key Responsibilities
  • Installation and Maintenance: Responsible for the setup, upkeep, and repair of equipment to maintain high customer satisfaction and operational continuity.
  • Customer Issue Resolution: Takes ownership of customer inquiries or incidents, ensuring they are resolved to meet customer expectations and adhere to Service Level Agreements.
  • Technical Support: Handles products and services of basic complexity, focusing on financial and ATM solutions.
  • Minor Repairs: Conducts minor repairs and component replacements on Tier I equipment, including PCs, workstations, peripherals, printers, and POS systems.
  • Collaboration: Works closely with Call Center Staff via PDA to assist in machine recovery and collaborates with Security Escort Officers as needed.
  • Experience Requirements: Previous experience in retail EPOS maintenance or installation is essential. Strong desktop hardware experience may be considered if EPOS experience is limited.

This role is vital for maintaining the operational efficiency of our services and ensuring customer satisfaction through effective technical support.



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