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Field Service Engineer

2 months ago

Pittsburgh, Pennsylvania, United States Seegrid Full time
Why Choose Seegrid?

Seegrid stands at the forefront of autonomous industrial vehicle technology. We specialize in creating and implementing mobile robotics and enterprise software for leading companies in logistics, manufacturing, warehousing, and e-commerce. Our innovative solutions encompass vision-guided vehicles, fleet management systems, actionable analytics, and unparalleled service and support. Our distinct and reliable technology differentiates us—our automation solutions have successfully navigated millions of autonomous miles in real-world production environments without any safety incidents involving personnel. We are on the lookout for enthusiastic, intelligent, and approachable individuals to help realize our mission: to strengthen global supply chains and foster profitable economies through safe, seamless, and intelligent mobile robotics solutions.

Role Overview

As a Field Engineer within the Field Engineering Team at Seegrid, you will leverage your expertise to assist with customer installations and demonstrations of Autonomous Mobile Robots (AMRs), troubleshoot field issues, and pinpoint opportunities for enhancement in our existing product lineup. You will be instrumental in defining product applications, assessing application performance, and supporting installations either on-site or remotely based on specific application requirements. Field Engineers are the authorities on the complete range of Seegrid products and are responsible for ensuring ongoing education, training, and documentation as new products are introduced. Your experiences will empower you to create new tools and processes for swiftly identifying and resolving issues in the field. You will become intimately familiar with the AMRs as if they were your own creations.

The Field Engineer position is based at Seegrid HQ and may involve up to 20% travel.

Key Success Indicators for Your First Year:
  • You will possess a comprehensive understanding of Seegrid's product offerings and be able to recommend optimal usage strategies to customers.
  • You will take ownership of the Field Engineering support for a customer application from initial scoping through to implementation.
  • You will engage regularly with core engineering teams, product teams, and customer support teams at Seegrid to deliver exceptional service to our clients.
  • You will effectively manage field service tickets and conduct the necessary analysis to ensure their resolution.
Primary Responsibilities:
  • Defining, replicating, and testing new customer applications.
  • Assisting with the installation of customer applications.
  • Creating and delivering product demonstrations both internally and at industry events.
  • Developing version-controlled custom configurations for customer installations.
  • Maintaining training documentation for Seegrid products and developing new training tools and processes as needed.
  • Managing service tickets that escalate to engineering.
  • Identifying product improvements and tracking issues encountered in the field.
  • Traveling to customer locations for data collection and issue investigation.
Essential Qualifications:
  • Bachelor's degree in Engineering, Computer Science, Robotics, or a related field.
  • A minimum of 2 years of experience in a relevant technical domain.
  • Familiarity with robotics and automation systems.
  • Experience working with Linux operating systems.
  • A collaborative team player with strong interpersonal abilities.
  • Exceptional written and verbal communication skills.
Preferred Qualifications:
  • Experience with related sensor technologies, including 2D/3D LiDAR, monocular and stereo cameras, etc.
  • Proficiency in using containerization technologies (e.g., Docker).
  • Programming skills in languages such as C++ and Python.
  • Experience with ROS or ROS2.
  • Knowledge of software version control systems (e.g., Git) and best practices in software engineering (e.g., unit testing, continuous integration, etc.).
Seegrid has been recognized nationally as a Best-Place-to-Work. We welcome your interest in joining us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer for Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.