Field Engineer

2 days ago


Pittsburgh, Pennsylvania, United States Synergy Staffing Full time
Job Summary

We are seeking a highly skilled and experienced Field Engineer to join our team at Synergy Staffing. As a key member of our organization, you will be responsible for ensuring the proper installation and maintenance of our products, as well as providing technical support to our customers.

Key Responsibilities
  • Maintain a comprehensive understanding of electrical, mechanical, and software systems, as well as the tools and diagnostics utilized for installing and servicing our products.
  • Develop and maintain strong relationships with our customers, responding promptly to their technical requests and needs.
  • Perform diagnostics and root cause analysis on malfunctioning components, and provide expert-level technical support to our customers.
  • Ensure that system installations are performed correctly, based on customer-specific drawings and models.
  • Read, interpret, and utilize technical drawings, schematics, electrical diagrams, and manuals to complete system installations, troubleshooting, and repairs.
  • Inform technical decisions and provide expert-level guidance to our customers.
  • Perform advanced diagnostics in a solo environment, and create installation and maintenance documents for internal and external use.
  • Provide clear and professional communication to our customers, both in person and via phone or email.
  • Research and resolve technical issues, utilizing both internal and external resources.
Requirements
  • Minimum 3 years of heavy automotive engineering and diagnostic experience.
  • 2-year associate's degree in engineering technology or equivalent experience.
  • Intimate knowledge of both electrical and mechanical systems, with proven ability to troubleshoot and repair independently.
  • Ability to comprehend detailed product schematics and documentation, and follow complex work instructions.
  • Advanced communication and computer skills, including familiarity with MS Office and/or GSuite.
  • Experience with 3D modeling software.
  • Demonstrated strong analytical, written, and verbal communication skills, with the ability to work with other team members to solve problems.
  • Proven track record of working independently and under pressure, with little to no supervision when necessary.
  • Ability to create and keep to timelines and deadlines, and prioritize workload without direct supervision.
  • Strong sense of pride in work done, showing in quality and customer satisfaction.
Physical Requirements
  • Frequent physical activity, including bending, climbing, twisting, and lifting tools, parts, and materials (up to 70lbs).
  • Work in a variety of environments, including office, outdoor, warehouse, and shop conditions.
  • Strong attention to detail.
  • Ability to work around a variety of particulates, lubricants, and chemicals.
  • Valid driver's license with acceptable driving record; CDL a plus.
  • Significant domestic travel required (up to 75%).
  • Flexible hours of operation.


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