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Field Service Supervisor

3 months ago

Pittsburgh, Pennsylvania, United States Danaher Corporation Full time

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Field Service Supervisor for Beckman Coulter Diagnostics is responsible for the daily management of the field technical staff. The Field Service Supervisor will have formal supervisory responsibilities for a defined team of Field Service Engineers and may be requested to support the district with limited service calls and preventative maintenance (PMs). The supervisor models outstanding customer service through strong communication and collaboration skills both internally and with our customers. Core duties include building a technically strong and cohesive team while maintaining a strong partnership with sales to retain base business. Effectively ensuring the day-to-day operations of the field service team performs with accuracy and completeness in repairs, calibrations, instrument qualifications, and shipping & receiving.

This position is part of the Field Technical Service team located in Philadelphia, PA and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Erie Tri-State team and report to the Senior Field Service Manager responsible for meeting and exceeding customers' expectations while supporting sales and service growth. If you thrive in leading in a collaborative, fast-paced role and want to work to build a world-class Service organization—read on.

In this role, you will have the opportunity to:

  • Lead weekly team calls to review customer issues, KPIs, and general team announcements.
  • Lead by example and work to build the best team via employee development and by recruiting the best internal and external candidates.
  • Partner with assigned team and coordination center to define the best strategies to support our customers.
  • Drive a sense of urgency to ensure customer needs are addressed promptly with an emphasis on "first-time fix", driving compliance and leveraging DBS to map organizational improvements. The essential requirements of the job include:
  • High School Diploma with 8+ years' experience diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic equipment.
  • Or Bachelor's degree with 5+ years' experience Or Master's degree with 3+ years' experience

Travel, Motor Vehicle Record & Physical/Environment Requirements:

  • This position requires flying and/or driving travel, which may potentially include up to 15% overnight stays. Travel will primarily be domestic but may occasionally be international.
  • Must have a valid driver's license with an acceptable driving record.
  • Ability to regularly lift, move, slide, raise and/or place up to 50lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend, and descend stairs; reach with hands and arms. It would be a plus if you also possess previous experience in:
  • Previous Beckman Coulter Field Service Engineer experience
  • Supervisory management experience
  • Troubleshooting and repair experience on medical laboratory instruments
  • Office efficiency

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here ) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.