Account Manager

3 days ago


Niagara Falls, New York, United States Ryder System Full time
Job Title: Account Manager

Ryder System is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for managing customer satisfaction for a specifically assigned customer(s). You will develop, maintain, and manage the relationship between internal field operations and their assigned client by owning processes that add value to the client.

Key Responsibilities:
  • Proactively and regularly communicate with customers to ensure their needs are met.
  • Provide regular reporting and presentations to customers and internal stakeholders, including cost studies, measurement tools, key performance indicators, and utilization studies.
  • Engage in daily, weekly, and seasonal capacity forecast planning and execution with customers.
  • Lead implementation efforts for the successful onboarding of new business and clients, providing start-up assistance, equipment resets, driver hiring requests, system implementation, and customer-specific process training.
  • Prepare operating assumptions for the account and assist leadership in overseeing the execution and implementation of Key Performance Indicators.
  • Cultivate relationships with external carriers regarding freight availability, service issues, and market capacity while maintaining communication with internal teams to increase volume opportunities.
  • Manage exempt and non-exempt employees, ensuring accurate, timely invoicing and reporting to customers, and engaging with customers to resolve issues.
Requirements:
  • Bachelor's degree in Finance, Business Administration, Management, Communication, or Transportation/Logistics.
  • Three years or more of experience in Finance or Transportation/Logistics, preferably in customer experience and account management.
  • Excellent knowledge of Transportation and/or Warehouse Logistics operations, safety, and security requirements.
  • Proficiency in MS Office (Word, Excel, PowerPoint, and Access).
What We Offer:
  • Comprehensive training and professional development opportunities.
  • Regional and local Ryder resources to guide and support your growth.
  • A stable and peaceful work environment with a World-Class, Fortune 500 organization.
  • 12 weeks of paid maternity leave and additional paid time off for military veterans.

Ryder is proud to be an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, or status as a protected veteran or qualified individual with a disability.


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