Account Manager

12 hours ago

Niagara Falls, New York, United States Ryder System Full time
About the Role

Ryder Systems is seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing customer satisfaction for a specifically assigned customer(s).

Key Responsibilities
  • Proactively and regularly communicate with customers to ensure their needs are met.
  • Provide regular reporting and presentations to customers and internal stakeholders, including cost studies, measurement tools, key performance indicators, and utilization studies.
  • Engage in daily, weekly, and seasonal capacity forecast planning and execution with customers.
  • Lead implementation efforts for the successful onboarding of new business and clients, including equipment resets, driver hiring requests, system implementation, and customer-specific process training.
  • Provide data used for contract renewals, rate increases, and to evaluate changes in business by preparing operating assumptions for the account.
  • Assist leadership by overseeing the execution and implementation of Key Performance Indicators and supporting recommendations to drive out costs and add value to the customer.
  • Cultivate relationships with external carriers regarding freight availability, service issues, and increase market capacity while maintaining communication with internal teams to increase volume opportunities.
  • Manage exempt and non-exempt employees, ensuring accurate, timely invoicing and reporting is provided to the customer, and engaging with the customer to resolve issues as needed.
  • Support payroll and billing activities, as well as P&L responsibilities.
  • Complete Quarterly Business Reviews (QBRs) with customers and develop and maintain account-specific SOPs for regional playbooks.
Requirements
  • Bachelor's degree in Finance, Business Administration, Management, Communication, or Transportation/Logistics.
  • Three (3) years or more in Finance or Transportation/Logistics, preferred.
  • Three (3) years or more in Customer experience and Account Management, preferred.
  • Three (3) years or more in Dedicated Transportation, preferred.
  • Proficiency in MS Office (Word, Excel, PowerPoint, and Access) is required.
  • Excellent knowledge of Transportation and/or Warehouse Logistics operations.
  • Excellent knowledge of safety and security requirements.
What We Offer
  • A comprehensive benefit package, including medical, prescription, dental, vision, life insurance, and disability insurance options.
  • A 401(k) Savings Plan with a company match.
  • Discounted stock purchase options.
  • Performance-based annual cost of living increases.
  • Comprehensive training and the ability to continue professional development.
  • Regional and local Ryder resources to help guide and support as we grow this offering.
  • The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization with over 85 years of experience and 36,000 employees worldwide.
  • 12 weeks of paid maternity leave.
  • Additional day of Paid Time Off for Military Veterans.

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