Customer Service Ambassador
7 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our thriving manufacturing team at Jobot. As a key member of our team, you will be the first point of contact for our customers, providing them with exceptional technical support, addressing their queries and concerns, and ensuring they have a seamless experience with our company.
Responsibilities- Provide Outstanding Customer Service: Address customer inquiries and resolve any issues promptly, ensuring a high level of customer satisfaction.
- Manage Customer Accounts: Utilize software like Quickbooks, NetSuite, and e-commerce platforms to manage customer accounts, process orders, and handle payments.
- Provide Technical Support: Provide technical support to customers, helping them troubleshoot issues and guiding them through solutions.
- Maintain Product Knowledge: Maintain a high level of product knowledge to provide accurate information to customers.
- Excellent Communication Skills: Use excellent written communication skills to respond to customer emails and other forms of customer correspondence.
- Multitasking and Time Management: Demonstrate strong multitasking abilities to manage multiple customer inquiries simultaneously and strong time management skills to ensure all tasks are completed in a timely manner.
- Problem-Solving Skills: Use problem-solving skills to address and resolve any customer complaints or conflicts.
- Data Entry and Organization: Perform data entry tasks, ensuring all customer information is accurately recorded and updated, and maintain a high level of organization to ensure all customer interactions are properly documented and followed up on.
- Minimum of 2 Years of Experience: Minimum of 2 years of experience in a customer service role, preferably in the manufacturing industry.
- Technical Skills: Proficiency in Quickbooks, NetSuite, and e-commerce platforms, as well as strong computer skills, including proficiency in Microsoft Office Suite.
- Interpersonal and Communication Skills: Exceptional interpersonal and communication skills, both verbal and written, with the ability to understand and respond to customer needs effectively.
- Problem-Solving and Multitasking: Proven problem-solving skills with the ability to handle customer complaints and conflicts effectively, and excellent multitasking abilities.
- Attention to Detail: Strong attention to detail and accuracy in data entry and other tasks.
- Technical Support: Demonstrated ability to provide technical support to customers.
- Payment and Account Management: Proven ability to collect payments and manage customer accounts.
- Telephone Etiquette and Written Communication: Excellent telephone etiquette and written communication skills.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously.
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Guest Service Ambassador
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Guest Service Ambassador
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