Customer Service Representative

2 months ago


El Cajon, California, United States Answer California Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Answer California. As a key member of our call center team, you will be responsible for providing exceptional customer service to our clients' customers.

Key Responsibilities
  • Manage Incoming Calls: Professionally handle incoming calls, providing a warm and welcoming greeting to each caller.
  • Provide Information: Gather and provide necessary information to customers, ensuring that all aspects of the message are collected thoroughly and accurately.
  • Transfer Calls: Transfer calls to appropriate departments as needed.
  • Take Accurate Messages: Take accurate messages when needed, ensuring that customers have confidence that their issue will be relayed to our client.
Requirements
  • Customer Service Experience: Customer service experience is a plus, but not required.
  • Communication Skills: Strong command of the English language, including excellent spelling and grammar, is essential for effective communication.
  • Computer Skills: Proficiency in using computer systems within a Windows environment is a must.
  • Typing Skills: Typing skills of 35 words per minute or faster will ensure efficient and accurate data entry.
Benefits
  • Employee Stock Ownership
  • Full Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance policy
  • Legal Assistance
Work Schedule

This is an in-office position with a consistent schedule, including regular weekend shifts and holiday coverage. The shift is from 2:00 PM to 10:30 PM, Sunday, Monday, Tuesday, Thursday, and Friday.



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