Automotive Customer Service Representative

3 days ago


El Cajon, California, United States Pep Boys Full time

Job Summary:

Pep Boys is seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, building trust, and driving sales growth.

Key Responsibilities:

  • Engage with customers to understand their needs and preferences
  • Schedule appointments and communicate timelines and processes
  • Assist with various aspects of customer care, including work order and register assistance
  • Participate in facility maintenance and Outside Purchase (OP) ordering
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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