Customer Engagement Specialist
7 days ago
Mauzy is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for engaging with customers at retail locations and generating sales leads for our HVAC department.
Key Responsibilities- Client Consultation: Develop a deep understanding of client needs through consultation and provide tailored solutions.
- Customer Service: Provide exceptional customer service and build strong relationships with clients.
- Product Knowledge: Develop a comprehensive understanding of HVAC products and services to effectively communicate their benefits to potential customers.
- Lead Generation: Conduct initial outreach to prospective clients to educate them on our services and generate new sales leads.
- Appointment Setting: Set appointments with customers to conduct free estimates for replacement or maintenance services.
- Previous Sales Experience: Proven track record in sales, retail, lead generation, or brand ambassador roles.
- Language Skills: Bilingual in English and Spanish is a plus.
- Communication Skills: Excellent verbal and written communication skills.
- Sales and Marketing Knowledge: Understanding of sales and marketing techniques.
- Professionalism: Ability to maintain a positive and professional tone.
The starting average rate for this opportunity ranges from $18-$20/hr plus commission. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).
Physical Demands- Standing and Sitting: Must be able to remain in a stationary position 50% of the time.
- Physical Activity: May be required to bend, climb (stairs/ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run.
- Driving and Sitting: May be required to drive and sit for long periods of time.
- Lifting and Maneuvering: Must be able to maneuver up to 75 lb. by lifting, carrying, pushing or pulling.
- Outdoor Work: May be required to work in outdoor weather conditions.
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