Guest Service Ambassador

5 days ago


El Cajon, California, United States Sycuan Full time
Job Summary

We are seeking a highly skilled Guest Service Ambassador to join our team at Sycuan. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and promoting our Club Sycuan membership program.

Key Responsibilities
  • Provide guest service and promote guest relations by welcoming all guests entering the casino or approaching the Club Sycuan desk.
  • Verify Club member identification, print and issue redemption vouchers for members converting points to cash, and validate direct mail cash vouchers.
  • Verify guest eligibility to participate in promotions, complete winner forms for guests to receive payment, and photograph jackpot winners.
  • Actively participate in celebrating guest winnings, answer guest inquiries, and inform guests of and upsell daily promotions and special events.
  • Promote Club Sycuan benefits, furnish guests with bussing, game, and program information and instruction, and promptly notify a Club Sycuan Shift Supervisor of guest comments and/or complaints.
Requirements
  • High School Diploma, High School Certificate of Completion, or G.E.D.
  • 1 year of guest service experience.
  • Ability to interact effectively with team members and guests.
  • Ability to communicate effectively in the English language.
  • Ability to prioritize and perform multiple tasks and assignments.
  • Ability to perform simple mathematical calculations.
  • Ability to maintain professionalism and composure.
  • Ability to understand and follow verbal directives and written directions.
  • Ability to perform data entry.
  • Ability to appear for work on time.
  • Ability to complete forms and documents.
  • Ability to sit, stand, and walk for up to eight hours at a time.
  • Ability to lift up to 20 lbs.
  • Ability to accept constructive criticism.
  • Ability to work in a smoking environment.
  • Ability to maintain confidentiality.
Working at Sycuan

Sycuan is a community of people working together toward a common goal. We are a business that values our employees and strives to create a memorable guest experience. If you are a team player who is passionate about providing exceptional customer service, we invite you to explore career opportunities with Sycuan.



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