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Customer Service Representative

2 months ago


El Cajon, California, United States BankTalent HQ Full time
About the Role

At BankTalent HQ, we're seeking a highly skilled Customer Service Specialist to join our team in El Cajon, CA. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our valued customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide friendly and efficient customer service to assigned bank customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Account Setup and Maintenance: Perform set-up and maintenance of customer accounts, ensuring accurate and up-to-date information.
  • Issue Resolution: Receive, research, and resolve customer issues, working closely with internal teams to ensure seamless resolution.
  • Liaison and Communication: Serve as a liaison between assigned departments and other areas of the bank, facilitating communication and ensuring customer issues are resolved efficiently.
  • Special Projects: Perform other tasks or special projects as assigned, contributing to the growth and success of our organization.
Requirements
  • Education: Typically requires a High School degree or equivalent and 4 years of related customer service experience.
  • Customer Service Skills: Full application of customer service techniques and practices, with a focus on delivering exceptional service.
  • Operational Knowledge: Working knowledge of operational procedures of the assigned department, with the ability to adapt to changing circumstances.
  • Technical Skills: Proficiency in Word and Excel software, with the ability to learn new systems and technologies.
Benefits
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance coverage, effective on the first day of employment.
  • Life and Disability Insurance: Protection for you and your loved ones, with paid parental leave and adoption assistance.
  • Health Savings and Flexible Spending Accounts: Tax-advantaged accounts for medical expenses and dependent care.
  • Paid Time Off and Holidays: Generous paid time off and 11 paid federal holidays, plus any applicable state holidays.
  • 401(k) Plan and Profit Sharing: Retirement savings plan with company match and profit-sharing opportunities.
  • Mental Health Benefits: Access to coaching and therapy sessions, promoting overall well-being.
  • Tuition Reimbursement: Eligibility for tuition reimbursement for qualifying employees enrolled in an accredited degree program.
  • Employee Ambassador Program: Exclusive access to preferred banking products and services.
Compensation

This position is eligible for a base salary in the range of $80,000 - $91,000 annually, depending on job-related factors such as level of experience.