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Customer Service Lead
2 months ago
Dunn-Edwards is a leading paint manufacturer that prides itself on providing superior-performing products, first-class service, and a commitment to environmental sustainability.
Job SummaryThe Customer Service Lead is a key member of the store management team, responsible for ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.
Key Responsibilities- Model outstanding customer service and selling skills
- Allocate staff and resources to keep the sales floor stocked
- Organize sales floor and stock areas
- Build trusted partnerships with painting professionals
- Take full responsibility for all store operations in the absence of the Store Manager and Assistant Store Manager
- Interact with customers via phone and in-person to offer expert advice
- Process and complete transactions
- Uphold Dunn-Edwards' store vision of fast and reliable service
- Work collaboratively with multiple departments to achieve common goals
- Communicate effectively with customers, colleagues, and management
- Continuously learn about the industry, products, and services through Dunn-Edwards' Learning Network and job certification programs
- Develop skills and knowledge to advance in their careers
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
