Business Development Manager
6 days ago
Cape Cod Cafe is seeking a highly skilled and experienced Operations Manager to lead our restaurant team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, maintaining high standards of food quality, service, and customer satisfaction.
Key Responsibilities- Leadership and Management
- Recruit, train, and develop a high-performing team of restaurant staff, ensuring they have the skills and knowledge to deliver exceptional customer service.
- Hold team members accountable for their performance, providing regular feedback and coaching to help them improve.
- Operational Excellence
- Develop and implement operational strategies to drive sales growth, improve efficiency, and reduce costs.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Customer Satisfaction
- Ensure that all customers receive a high-quality dining experience, with prompt and friendly service.
- Address customer complaints and concerns in a professional and timely manner.
- Facility Maintenance
- Oversee the maintenance and upkeep of the restaurant, including cleaning, repairs, and renovations.
- Financial Management
- Manage restaurant finances, including budgeting, forecasting, and cost control.
- Compliance and Risk Management
- Ensure compliance with all relevant laws, regulations, and company policies.
- Identify and mitigate potential risks to the business, including health and safety risks.
- Education
- Associate's degree or equivalent experience.
- Experience
- At least 3 years of supervisory experience in a restaurant or hospitality setting.
- Skills
- Critical thinking and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong leadership and management skills.
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