Desktop Support Specialist

6 days ago


Louisville, Kentucky, United States HCL Technologies Limited - Business Services Full time
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at HCL Technologies Limited - Business Services. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and in-person visits.
  • Diagnose and resolve technical issues related to desktops, laptops, printers, and other IT equipment.
  • Install, configure, and troubleshoot software and hardware issues.
  • Collaborate with the Service Desk and Remote Desktop Support teams to ensure seamless support delivery.
  • Participate in incident and problem management activities to identify and resolve technical issues.
  • Develop and maintain technical documentation to ensure knowledge sharing and best practices.
  • Stay up-to-date with the latest technology trends and advancements to provide expert-level support.
Requirements
  • 1+ year of experience in a help desk or technical support role.
  • Strong knowledge of Microsoft operating systems, software, and hardware.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and troubleshooting skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications
  • A+, N+, or Windows certifications.
  • Experience with IT service management tools and processes.
  • Knowledge of network protocols, DNS, DHCP, and subnetting.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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