IT Desktop Support Specialist

7 days ago


Louisville, Kentucky, United States Technology Consulting, Inc. Full time

Position Overview
Technology Consulting, Inc. is seeking skilled Desktop Build Technicians to support our operations. This role involves critical tasks in hardware and software management, ensuring optimal performance across various systems.

Job Summary
As a Desktop Build Technician, you will engage in a comprehensive PC Refresh initiative aimed at upgrading hardware and software within the organization. Your expertise will be vital in assembling new PCs and providing advanced technical support to various locations.

Key Responsibilities

  • Conduct thorough assessments of hardware and software needs.
  • Assemble computer systems, including essential components such as motherboards, processors, and storage devices.
  • Install and configure operating systems and necessary software applications.
  • Ensure seamless compatibility and functionality of all system components.
  • Diagnose and resolve hardware and software issues effectively.
  • Repair or replace faulty components as required.
  • Perform rigorous testing and quality assurance to identify system defects.
  • Conduct stress tests and diagnostics to verify system stability and performance.
  • Document testing outcomes and provide constructive feedback for enhancements.
  • Deliver on-site troubleshooting and advanced technical support to end users.
  • Travel to various locations as needed for project completion, with mileage reimbursement provided.

Qualifications

  • A minimum of 2 years of experience in a Desktop Technician role.
  • Proficient in Windows 10 & 11, along with Microsoft Office and other productivity tools.
  • Familiarity with networking concepts such as TCP/IP, DNS, and DHCP.
  • Experience in installing and building Windows 10/11 systems.
  • Exceptional customer service skills and attention to detail.
  • Must have reliable transportation for off-site duties, with mileage reimbursement available.
  • A+ certification is preferred.


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