IT Hardware Support Specialist
7 days ago
Technology Consulting, Inc. is seeking two Desktop Build Technicians to support our operations. This role is a contract position with potential for extensions or permanent placement. We offer competitive compensation along with a comprehensive benefits package, including Medical/Dental Insurance, 401k, Life Insurance, and Long-Term Disability coverage.
POSITION OVERVIEW
Our client, a leading energy provider in the U.S., is looking for skilled technicians to assist in a significant PC Refresh initiative. This project involves the replacement of both hardware and software across various departments. The Desktop Build Technician will be responsible for assembling new PCs and providing advanced technical support in the surrounding areas.
KEY RESPONSIBILITIES
- Conduct assessments to determine hardware and software needs.
- Assemble computer systems, including key components such as motherboards, CPUs, RAM, storage drives, and power supplies.
- Install and configure operating systems and essential software applications.
- Ensure all hardware and software components function correctly and are compatible.
- Troubleshoot and resolve hardware and software issues effectively.
- Repair or replace faulty components as required.
- Execute thorough testing and quality assurance to identify any defects or performance issues.
- Carry out stress tests and diagnostics to confirm system reliability and efficiency.
- Document testing outcomes and provide constructive feedback for enhancements.
- Offer on-site troubleshooting and advanced technical support to end users.
- This position requires travel to various locations, with mileage reimbursement provided.
- Minimum of 2 years of experience in a Desktop Technician role.
- Proficient in Windows 10 and 11, as well as Microsoft Office and related productivity tools.
- Understanding of network protocols, including TCP/IP, DNS, and DHCP.
- Experience with the installation and configuration of Windows 10/11.
- Strong customer service skills and a commitment to follow-through.
- Candidates must have reliable transportation for off-site duties, with mileage reimbursement available.
- A+ certification is preferred.
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