Traveling IT Support Specialist
2 weeks ago
TCI Technology Consulting Inc is actively seeking multiple Field IT Support Technicians. This role is a long-term contract opportunity and is not available for Corp2Corp arrangements.
LOCAL CANDIDATES PREFERRED FOR REMOTE WORK
POSITION OVERVIEW
The Field IT Support Technician will deliver technical assistance across various offices and facilities in the Western KY and Louisville regions.
KEY RESPONSIBILITIES
- Diagnose and resolve basic Desktop and Laptop issues.
- Oversee the installation, maintenance, and procurement of Desktops, Laptops, Software, and Peripheral devices across the organization.
- Conduct Client LAN and hard disk cleanups; assist with user inquiries and technical problems.
- Engage in performance monitoring and optimization of PC systems.
- Maintain a sufficient inventory of spare parts for systems, subsystems, and components used in repair tasks.
- Communicate effectively with clients, colleagues, and supervisors, ensuring that technical and business details are conveyed clearly for comprehensive understanding.
- Perform additional duties as required.
QUALIFICATIONS
- A minimum of 4 years of hands-on experience in an IT deskside support role.
- At least 4 years of experience managing user accounts in Active Directory, including Outlook email, network resources, Active Directory Groups, and access to shared network folders.
- Strong troubleshooting skills with printers, PC systems, Microsoft 365, Azure, iOS, mobile devices (phones, tablets, etc.), and wireless connectivity.
- Basic knowledge of troubleshooting Android devices, iOS, tablets, laptops, thin clients, and Chromebooks.
- Experience with incident tracking systems (such as ServiceNow or Cherwell).
- Reliable transportation is essential for travel to various locations, with mileage reimbursement provided at the standard federal rate.
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