Technical Support Specialist

2 weeks ago

Louisville, Kentucky, United States Bastian Solutions Full time

The internal IT department at Bastian Solutions is seeking a Technical Support Specialist to assist our internal teams. The ideal candidate should be enthusiastic, approachable, and possess a strong desire to resolve IT-related issues for our staff.

Position Overview

This role involves providing Tier 2 support by identifying and resolving technical challenges across various hardware, software, and operating system platforms, including but not limited to:

  • Delivering both remote and on-site desktop assistance for employees and their devices.
  • Intermediate support for Windows 10/11 operating systems.
  • Intermediate support for Apple/iOS and Android mobile devices.
  • Intermediate administration of Microsoft Office 365.
  • Intermediate management of Active Directory.
  • Intermediate knowledge of networking concepts (TCP/IP, DHCP, DNS, etc.).
  • Intermediate proficiency with desktop applications (Office, Adobe, etc.).

Key Responsibilities

  • Image, deploy, and install applications on devices.
  • Execute PC and device upgrades.
  • Conduct minor repairs and routine maintenance of server rooms and equipment storage.
  • Manage escalation of help desk tickets.
  • Collaborate with team members and management to escalate any technical issues (equipment, network, etc.).
  • Participate in special projects and assignments as directed by the team lead or management.
  • Assist with inventory management, including the shipping and receiving of IT assets.
  • Contribute to the development of new operational procedures for the IT knowledge base.

Travel Expectations

  • Minimal travel, estimated between 0-5%.

Preferred Qualifications

  • Bachelor's degree in IT or Computer Science preferred, with up to 2 years of experience in an IT Helpdesk role, or an Associate's degree in IT or Computer Science with up to 4 years of experience in a similar position.
  • Eligibility to work in the USA long-term without sponsorship.
  • Strong collaborative and interpersonal skills.
  • Ability to adapt and take initiative in various situations.
  • Excellent client-facing communication and customer service abilities.
  • Strong analytical and organizational skills.
  • Intermediate experience in troubleshooting, configuring, and repairing laptops.
  • Intermediate familiarity with Active Directory/Domain Controller.
  • Intermediate understanding of Group Policies and other commonly used IT concepts and technologies.
  • Proficiency in Microsoft Office applications.
  • Basic knowledge of Linux and Apple/iOS systems.
  • Basic understanding of VPN technologies.

About Bastian Solutions

Bastian Solutions, a Toyota Advanced Logistics company, is an independent provider of material handling and robotics system integration, delivering automated solutions for distribution, manufacturing, and order fulfillment centers globally. Our team excels in consulting, system design, project management, maintenance, and installation, while sourcing top-tier equipment and automation technology. We pride ourselves on offering exceptional service and flexibility to our clients.

Benefits

  • Health, Dental, and Vision Insurance.
  • 401(k) Retirement Plan with company matching.
  • Paid Vacation and Holidays.
  • Tuition Reimbursement.
  • Flexible Work Schedules.
  • Opportunities for Volunteer Work.
  • Support for Professional Associations, Conferences, and Subscriptions.
  • Company Meetings and Events.

Bastian Solutions does not engage with external recruiting agencies. No solicitation phone calls, please.

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