Field IT Support Technician
1 week ago
Company Overview
TCI Technology Consulting Inc is actively seeking qualified candidates for the position of Traveling IT Support Specialist. This role is designed for individuals who are ready to engage in a long-term contract, providing essential IT support across various locations.
Position Summary
The Traveling IT Support Specialist will be responsible for delivering technical assistance to multiple sites within the designated regions.
Key Responsibilities
- Diagnose and resolve basic issues related to desktops and laptops.
- Manage the installation, upkeep, and procurement of desktop computers, laptops, software applications, and peripheral devices across the organization.
- Conduct client LAN and hard disk cleanups; assist users with inquiries and technical challenges.
- Engage in performance monitoring and optimization of computer systems.
- Maintain a sufficient inventory of spare parts for systems and components necessary for repair tasks.
- Communicate effectively with clients, colleagues, and supervisors, ensuring that technical and business information is conveyed clearly.
- Undertake additional tasks as required.
Qualifications
- A minimum of 4 years of hands-on experience in a technical support role.
- At least 4 years of experience managing user accounts in Active Directory, including email services, network resources, and access permissions.
- Strong troubleshooting skills with printers, desktop computers, Microsoft 365, Azure, mobile devices, and wireless networks.
- Basic knowledge of troubleshooting Android and iOS devices, laptops, and tablets.
- Familiarity with incident management tools such as ServiceNow or Cherwell.
- Possession of reliable transportation for travel to various job sites, with mileage reimbursement provided at the standard federal rate.
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