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IT Support Specialist

2 months ago

Louisville, Kentucky, United States Churchill Downs Incorporated Full time
Job Overview

Churchill Downs Incorporated is seeking a skilled IT Support Specialist to join our End User Productivity team. As a key member of our team, you will be responsible for delivering exceptional customer support, troubleshooting, and proficient management of IT Service Management Requests and Incidents.

Key Responsibilities:

  • Provide technical assistance to end users on supported technology platforms
  • Diagnose and resolve technical hardware and software issues
  • Maintain hardware accountability and inventory
  • Develop, maintain, and deploy standard PC images
  • Ensure applicable virus and malware protection
  • Deploy user equipment and install/configure software
  • Perform applicable Active Directory account administration
  • Document and publish resolutions as part of ITSM Knowledge Management
  • Create, edit, and maintain IT knowledge base articles and support documentation
  • Follow standard processes and procedures, including escalation and compliance
  • Stay current and informed with system statuses, changes, and updates
  • Travel may be required (less than 10-15%) depending on need, subject to change

Requirements:

  • 1+ years of experience in a help desk and/or client-side position supporting client device deployments
  • Demonstrated proficiency in PC Hardware and Peripherals (A+ related), Windows OS (10/11), and Microsoft Office (2022)
  • Desktop Imaging, Patch & Update Management, and Active Directory Management

Desired Qualifications:

  • Excellent verbal and written communication skills
  • Relevant industry-leading ticketing system application(s)
  • Microsoft System Center Configuration Manager, Tanium, Ivanti, Service Now, or other equivalent software configuration management applications
  • EDR and Endpoint Protection, Backup and Recovery product suites
  • ITIL knowledge or certification, with experience in one or more domains: Incident, Request, Change, Knowledge, and Problem
  • Ability to obtain racing and/or gaming licenses as required in any jurisdiction where CDI operates