Credit Control Supervisor

1 week ago


Somerset, New Jersey, United States Demant Full time
Position Overview

The Collections Supervisor is responsible for managing the daily operations related to the collection of overdue payments, processing order releases, and assessing credit risks. This position will lead a team of 5-7 collection agents while also handling a personal portfolio of accounts.

This role emphasizes a collaborative approach, where the supervisor sets a positive example and fosters accountability among team members.

Key Responsibilities
  • Conduct daily collection efforts for priority accounts, analyze payment patterns and delinquencies, and implement necessary measures to address issues, including liaising with collection agencies.
  • Evaluate and oversee accounts along with relevant collection reports to pinpoint factors contributing to account delinquencies.
  • Ensure adherence to company policies regarding credit and collections.
  • Engage with the Accounts Receivable Manager and Sales teams to discuss accounts that pose risks or challenges.
  • Collaborate with the Accounts Receivable Manager and Credit Analysts to assess customer credit limits.
  • Work alongside the Cash Supervisor to resolve account reconciliation and unapplied cash discrepancies.
  • Assist in managing and distributing inquiries received in the Accounts Receivable inbox.
  • Support month-end closing activities.
  • May undertake additional tasks or projects as assigned by management.
Qualifications
  • Bachelor's Degree required, preferably in Finance, Accounting, or a related field.
  • A minimum of 3 years of experience in Accounts Receivable or Collections, including supervisory roles.
  • Demonstrated ability to lead and develop team members.
  • Proficient in Excel and other Microsoft Office applications.
  • Strong interpersonal skills to interact effectively with all organizational levels while providing exceptional customer service.
  • Capable of working independently, prioritizing tasks, and managing multiple responsibilities in a dynamic environment.
  • Highly organized with a keen attention to detail.
  • Excellent analytical, problem-solving, critical thinking, and time management abilities.
  • Skilled in root cause analysis, with the foresight to identify potential challenges and prepare appropriate solutions.
  • Experience handling confidential and sensitive information with professionalism.
  • Exhibits teamwork, adaptability, and a professional demeanor.

The Company is an Equal Opportunity / Affirmative Action employer, ensuring that all qualified applicants receive fair consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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