Credit Control Supervisor
1 week ago
The Collections Supervisor is responsible for managing the daily operations related to the collection of overdue payments, processing order releases, and assessing credit risks. This position will lead a team of 5-7 collection agents while also handling a personal portfolio of accounts.
This role emphasizes a collaborative approach, where the supervisor sets a positive example and fosters accountability among team members.
Key Responsibilities- Conduct daily collection efforts for priority accounts, analyze payment patterns and delinquencies, and implement necessary measures to address issues, including liaising with collection agencies.
- Evaluate and oversee accounts along with relevant collection reports to pinpoint factors contributing to account delinquencies.
- Ensure adherence to company policies regarding credit and collections.
- Engage with the Accounts Receivable Manager and Sales teams to discuss accounts that pose risks or challenges.
- Collaborate with the Accounts Receivable Manager and Credit Analysts to assess customer credit limits.
- Work alongside the Cash Supervisor to resolve account reconciliation and unapplied cash discrepancies.
- Assist in managing and distributing inquiries received in the Accounts Receivable inbox.
- Support month-end closing activities.
- May undertake additional tasks or projects as assigned by management.
- Bachelor's Degree required, preferably in Finance, Accounting, or a related field.
- A minimum of 3 years of experience in Accounts Receivable or Collections, including supervisory roles.
- Demonstrated ability to lead and develop team members.
- Proficient in Excel and other Microsoft Office applications.
- Strong interpersonal skills to interact effectively with all organizational levels while providing exceptional customer service.
- Capable of working independently, prioritizing tasks, and managing multiple responsibilities in a dynamic environment.
- Highly organized with a keen attention to detail.
- Excellent analytical, problem-solving, critical thinking, and time management abilities.
- Skilled in root cause analysis, with the foresight to identify potential challenges and prepare appropriate solutions.
- Experience handling confidential and sensitive information with professionalism.
- Exhibits teamwork, adaptability, and a professional demeanor.
The Company is an Equal Opportunity / Affirmative Action employer, ensuring that all qualified applicants receive fair consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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