Credit Risk Supervisor
1 week ago
The Collections Supervisor is responsible for managing the daily operations related to the recovery of overdue payments, overseeing order releases, and assessing credit risks. This position will lead a team of 5-7 collection agents while also handling personal collection and credit responsibilities for a designated portfolio of accounts.
This role emphasizes a collaborative approach, where the supervisor will exemplify teamwork and instill a sense of accountability within the team.
Key Responsibilities- Conduct daily collection efforts for major accounts, track payment patterns and delinquencies, and implement necessary actions to address issues, including liaising with collection agencies.
- Analyze and review accounts along with relevant collection reports to pinpoint factors contributing to account delinquencies.
- Ensure adherence to the company's credit and collection protocols.
- Engage with the Accounts Receivable Manager and Sales teams regarding accounts that pose risks or challenges.
- Collaborate with the Accounts Receivable Manager and Credit Analysts to assess and adjust customer credit limits.
- Work alongside the Cash Supervisor to resolve account reconciliation and unapplied cash discrepancies.
- Assist in managing and delegating inquiries from the Accounts Receivable inbox.
- Support month-end closing activities.
- May undertake additional tasks or projects as assigned by management.
- Bachelor's Degree required, preferably in Finance, Accounting, or a related field.
- A minimum of 3 years of experience in Accounts Receivable/Collections and supervisory roles.
- Demonstrated ability to lead and develop team members.
- Proficient in Excel and other Microsoft Office applications.
- Strong interpersonal skills to engage with all organizational levels while delivering exceptional customer service.
- Ability to work independently, prioritize tasks, and manage multiple responsibilities in a dynamic environment.
- Highly organized with a keen attention to detail.
- Excellent analytical, problem-solving, critical thinking, and time management abilities.
- Proficient in root cause analysis, with a proactive approach to identifying potential challenges and devising solutions.
- Experience handling confidential and sensitive information with discretion.
- Exhibits teamwork, adaptability, and professionalism.
Demant is an Equal Opportunity / Affirmative Action employer, ensuring that all qualified candidates receive fair consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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