Credit Risk Supervisor

1 week ago


Somerset, New Jersey, United States Demant Full time
Position Overview

The Collections Supervisor is responsible for managing the daily operations related to the recovery of overdue payments, overseeing order releases, and assessing credit risks. This position will lead a team of 5-7 collection agents while also handling personal collection and credit responsibilities for a designated portfolio of accounts.

This role emphasizes a collaborative approach, where the supervisor will exemplify teamwork and instill a sense of accountability within the team.

Key Responsibilities
  • Conduct daily collection efforts for major accounts, track payment patterns and delinquencies, and implement necessary actions to address issues, including liaising with collection agencies.
  • Analyze and review accounts along with relevant collection reports to pinpoint factors contributing to account delinquencies.
  • Ensure adherence to the company's credit and collection protocols.
  • Engage with the Accounts Receivable Manager and Sales teams regarding accounts that pose risks or challenges.
  • Collaborate with the Accounts Receivable Manager and Credit Analysts to assess and adjust customer credit limits.
  • Work alongside the Cash Supervisor to resolve account reconciliation and unapplied cash discrepancies.
  • Assist in managing and delegating inquiries from the Accounts Receivable inbox.
  • Support month-end closing activities.
  • May undertake additional tasks or projects as assigned by management.
Qualifications
  • Bachelor's Degree required, preferably in Finance, Accounting, or a related field.
  • A minimum of 3 years of experience in Accounts Receivable/Collections and supervisory roles.
  • Demonstrated ability to lead and develop team members.
  • Proficient in Excel and other Microsoft Office applications.
  • Strong interpersonal skills to engage with all organizational levels while delivering exceptional customer service.
  • Ability to work independently, prioritize tasks, and manage multiple responsibilities in a dynamic environment.
  • Highly organized with a keen attention to detail.
  • Excellent analytical, problem-solving, critical thinking, and time management abilities.
  • Proficient in root cause analysis, with a proactive approach to identifying potential challenges and devising solutions.
  • Experience handling confidential and sensitive information with discretion.
  • Exhibits teamwork, adaptability, and professionalism.

Demant is an Equal Opportunity / Affirmative Action employer, ensuring that all qualified candidates receive fair consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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