Financial Collections Supervisor

2 weeks ago


Somerset, New Jersey, United States Demant Full time
Position Overview

The Collections Supervisor is responsible for managing the daily operations related to the collection of overdue payments, facilitating order releases, and assessing credit risks. This position entails supervising a team of 5-7 collection agents while also actively participating in collection and credit functions for a designated portfolio of accounts.

As a hands-on leader, the Supervisor will exemplify teamwork and foster accountability among team members.

Key Responsibilities
  • Conduct daily collection activities for major accounts, track payment patterns and delinquencies, and implement necessary actions to resolve issues, including collaboration with collection agencies.
  • Analyze and review accounts along with relevant collection reports to pinpoint factors contributing to account delinquencies.
  • Ensure adherence to company policies regarding credit and collections.
  • Engage with the Accounts Receivable Manager and Sales teams to discuss accounts that present risks or challenges.
  • Collaborate with the Accounts Receivable Manager and Credit Analysts to assess and adjust credit limits for clients.
  • Work alongside the Cash Supervisor to address account reconciliations and issues related to unapplied cash.
  • Assist in managing and delegating inquiries received in the Accounts Receivable inbox.
  • Support month-end closing activities.
  • May undertake additional tasks or projects as assigned by management.
Qualifications
  • Bachelor's Degree required, preferably in Finance, Accounting, or a related field.
  • A minimum of 3 years of experience in Accounts Receivable or Collections, including supervisory roles.
  • Demonstrated ability to lead and develop team members.
  • Proficient in advanced Excel and Microsoft Office applications.
  • Strong interpersonal skills to interact with all organizational levels while providing exceptional customer service.
  • Ability to work independently, prioritize tasks, and manage multiple responsibilities in a dynamic environment.
  • Highly organized with a keen attention to detail.
  • Excellent analytical, problem-solving, critical thinking, and time management abilities.
  • Skills in root cause analysis, with the foresight to identify potential challenges and prepare effective solutions.
  • Proven maturity in handling confidential and sensitive information.
  • Team-oriented, adaptable, and maintaining a professional demeanor is essential.

Demant is an Equal Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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