Logistics Operations Customer Support Specialist

2 weeks ago


Eden Prairie, Minnesota, United States Ultimate Staffing Services Full time
Job Overview

Position: Logistics Operations Customer Support Specialist

Career Growth Opportunities Available

Location: Remote Work Option Available

Compensation: Attractive salary and comprehensive benefits package including health, dental, vision, life, and disability insurance, prescription coverage, retirement plans with employer matching, paid time off, holidays, charitable contribution matching, and employee stock purchase options.

Work Schedule: Flexible shifts available:

  • Shift A: 8 AM - 5 PM / 4 PM - 12 AM
  • Shift B: 8 AM - 5 PM / 4 PM - 12 AM
  • Shift C: 8 AM - 5 PM / 4 PM - 12 AM
  • Shift D: 4 PM - 12 AM
  • Shift E: 4 PM - 12 AM

Application Process: Interested candidates should submit their resume along with relevant work history.

Key Responsibilities:

  • Manage shipment inquiries, create orders, activate shipments, build and assign loads, schedule appointments, and track shipments.
  • Ensure quality and efficiency in task execution in accordance with company policies and standard operating procedures.
  • Monitor task boards and communication channels to address customer and carrier inquiries.
  • Document events accurately and follow escalation protocols as necessary.
  • Follow up on customer or carrier requests to guarantee satisfaction, escalating issues when required.
  • Validate and maintain the accuracy of load data in systems according to company and client standards.
  • Perform additional duties as assigned based on team and organizational needs.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience in customer service roles.
  • Availability to work evenings and/or weekends as needed.
  • Preferred: Bachelor's degree from an accredited institution.
  • Basic knowledge of Microsoft Office Suite.
  • Experience in a call center or similar customer service environment.
  • Strong communication, prioritization, and time management skills.
  • Attention to detail and accuracy in previous work experience.
  • Commitment to fostering a diverse and inclusive workplace.
  • Background check including verification of education and employment history.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.



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