Customer Service Representative

6 days ago


Eden Prairie, Minnesota, United States C.H. Robinson Full time
About the Role

C.H. Robinson is seeking a highly motivated and customer-focused individual to join our team as a Customer Account Specialist. In this role, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving business growth through strategic account management.

Key Responsibilities
  • Build and develop relationships with customers to ensure continued partnership and growth
  • Communicate shipment updates proactively and accurately, ensuring a customer-centric approach
  • Analyze customer inquiries and provide quality and timely insights and updates to customers
  • Proactively identify opportunities to improve operational efficiency and drive business growth
  • Respond to customers with a sense of urgency to provide an excellent customer experience
  • Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations
  • Network internally with Account Management, Operations, and Capacity teams to drive business growth and improve operational efficiency
Requirements
  • High School Diploma or GED equivalent
  • Previous customer engagement experience
  • Ability to travel up to 5% (domestically)
  • Basic proficiency in Microsoft Office Suite of Programs
  • Attention to detail, accuracy, and problem-solving skills
  • Demonstrated negotiation, collaboration, and influencing skills
What We Offer

C.H. Robinson offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for career growth and development, as well as a collaborative and inclusive work environment.

About C.H. Robinson

C.H. Robinson is a global logistics company that solves complex supply chain problems for companies across the globe. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms. We have been an innovator in logistics for over 100 years and have a strong commitment to excellence and customer satisfaction.



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