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Customer Portfolio Executive

2 months ago

Eden Prairie, Minnesota, United States C.H Robinson Careers Full time

Position Overview:
As a Client Engagement Specialist, you will embark on a journey of professional growth while managing a diverse customer portfolio. Your primary responsibility will be to ensure that service delivery aligns with customer expectations, while also acting as a brand ambassador to enhance customer satisfaction and expand business opportunities.

Upon successful completion of your training, you will transition into a role with greater responsibilities, offering ample resources and support for your development.

This position is ideal for motivated individuals seeking long-term success in the logistics industry.

Our Client Engagement Specialists focus on converting warm leads into loyal customers through relationship building and business growth, rather than cold calling. This unique approach allows you to concentrate on fostering relationships and expanding our business, distinguishing us from competitors who prioritize prospecting over customer engagement.

Key Responsibilities:

Customer Experience:
- Convert sales leads into active customers by establishing strong connections and understanding customer needs.
- Engage proactively with customers, suppliers, and internal teams to meet growth objectives.
- Address customer inquiries and manage disputes effectively.
- Identify opportunities for process improvements to enhance efficiency.
- Re-establish connections with dormant customers to stimulate demand.
- Implement pricing strategies based on market insights and customer behavior.
- Maintain a sense of urgency in serving customers and developing your portfolio.

Service Delivery & Business Development:
- Generate additional business within your portfolio to exceed monthly targets.
- Cultivate relationships to drive demand and leverage business opportunities.
- Recognize growth potential within accounts and foster committed partnerships.
- Stay informed about industry trends to identify new growth prospects.
- Execute customer-facing operational tasks, including quoting and order management.

Process Efficiency:
- Embrace new tools and processes to enhance workflow.
- Utilize data to identify service enhancements and expand offerings.
- Collaborate with internal teams to ensure adherence to processes.
- Maintain a portfolio of existing customers based on performance metrics.
- Participate in team meetings to enhance communication and alignment.
- Utilize technology to monitor order statuses and address exceptions.
- Contribute to the development of effective standard operating procedures.

Qualifications:
- High School Diploma or GED required.
- Minimum of 6 months of experience in customer engagement, either internal or external.
- Willingness to travel up to 10%.

Preferred Qualifications:
- Bachelor's Degree from an accredited institution.
- Detail-oriented with strong problem-solving abilities.
- Proficient in negotiation and collaboration.
- Skilled in Microsoft Office Suite.
- Committed to fostering a diverse and inclusive work environment.

We provide a supportive environment that encourages professional growth through opportunities for internal advancement across various departments. This allows you to explore new interests and develop your strengths.

Benefits:
Your health, financial well-being, and personal growth are our priorities. We offer:

  • Comprehensive medical plans, including a High Deductible Health Plan.
  • Prescription drug coverage.
  • Enhanced fertility benefits.
  • Flexible spending accounts.
  • Health savings account with employer contributions.
  • Dental and vision coverage.
  • Life insurance options.
  • Short-term and long-term disability coverage.
  • Paid holidays and time off.
  • Parental leave.
  • Community volunteering time off.
  • Charitable giving match program.
  • 401(k) plan with company matching.
  • Employee stock purchase plan.

Additionally, you will have access to numerous career development and networking opportunities. Explore our full benefits on our culture page for more details.

Why Choose C.H. Robinson?
C.H. Robinson is a leader in solving complex logistics challenges globally. With a significant presence in the logistics sector, we are committed to innovation and excellence. Our technology-driven solutions enhance our customers' operations, and we are dedicated to creating a workplace that values diversity and inclusion.