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Customer Experience Specialist

2 months ago

Eden Prairie, Minnesota, United States Ami Arroyo, Inc. Full time
About the Role

We are seeking a highly skilled and motivated Customer Experience Specialist to join our team at Ami Arroyo, Inc. as a Customer-Centric Autonomous Vehicle Operator. This is an exciting opportunity to be part of a dynamic and innovative team that is shaping the future of transportation.

Key Responsibilities
  • Customer Interaction: Provide exceptional customer service to riders, ensuring a seamless and enjoyable experience.
  • Vehicle Operations: Conduct daily safety checks and inspections of autonomous vehicles, and maintain their cleanliness and overall condition.
  • Feedback and Improvement: Gather feedback from riders and operational teams to identify areas for improvement and contribute to the enhancement of vehicle performance.
  • Operational Efficiency: Work collaboratively with the team to optimize vehicle operations, ensuring maximum efficiency and productivity.
Requirements
  • Education: High school diploma or equivalent.
  • Driving Experience: Over 3 years of driving experience, preferably with autonomous vehicles or related technologies.
  • Physical Ability: Ability to lift up to 30 lbs regularly and assist individuals in wheelchairs when necessary.
  • Technical Skills: Methodical, process-oriented, and organized with strong documentation skills.
  • Soft Skills: Ability to remain composed under pressure and work effectively in a team environment.
Preferred Qualifications
  • Customer Service Experience: Experience in customer-facing roles, preferably in a transportation or logistics setting.
  • Technical Background: Familiarity with autonomous vehicle technologies and electronics, mechanical systems, or computer operations.
  • Problem-Solving Skills: Strong problem-solving skills with the ability to work independently and as part of a team.
What We Offer
  • Comprehensive Benefits: Subsidized healthcare plans, flexible spending accounts for healthcare-related costs, 401k plan, pre-tax commuter benefits, employer-covered short and long-term disability insurance, and life insurance coverage.
Location and Shifts
  • Location: Eden Prairie, MN, United States.
  • Shifts: Multiple shifts available, 6 days a week, including full-time and part-time options.