Retail Operations Supervisor
2 weeks ago
Position Summary:
The Retail Operations Supervisor plays a crucial role in leading and managing the daily activities of a designated store, working closely with the management team to ensure smooth operations and adherence to all relevant regulations and company policies.
Key Responsibilities:
- Provide exemplary customer service leadership and guidance to the entire store team.
- Oversee store activities to guarantee that transactions are executed properly, maximizing customer satisfaction.
- Handle escalated customer issues and emergencies in the absence of management, ensuring resolutions align with company standards.
- Train, schedule, and mentor both new and existing staff to meet customer service demands effectively.
- Ensure staffing aligns with customer traffic patterns and complies with all applicable regulations.
- Support management in maintaining compliance with company policies and legal requirements, including employee appearance and service standards.
- Work collaboratively with management to ensure leadership presence is consistently available for customers and staff.
- Assist in recruitment efforts, including interviewing and making hiring decisions, while also managing employee evaluations and training.
- Foster a customer-centric environment that emphasizes satisfaction and cleanliness throughout the store.
- Encourage high employee retention by nurturing leadership skills and promoting productivity among team members.
- Perform minor maintenance tasks to enhance customer experience and support repair procedures as necessary.
- Respond promptly to emergencies to ensure the safety of customers and staff.
- Maintain knowledge of sales responsibilities, including inventory management and vendor relations.
- Implement merchandising and marketing strategies, ensuring compliance with promotional guidelines.
- Drive store sales initiatives and motivate team members to achieve sales targets.
- Ensure proper food preparation and stock management, maintaining high standards of health and safety.
- Conduct regular inventory audits and manage stock levels effectively.
- Integrate health, environment, safety, and security practices into daily operations.
- Complete all necessary reports and documentation accurately and promptly.
- Perform additional duties as assigned by management.
Qualifications:
Education: High School Diploma or GED required.
Experience:
- Previous supervisory experience is preferred.
- Retail experience is advantageous.
- Completion of required training programs is necessary.
Skills:
- Basic computer proficiency.
- Strong communication skills with problem-solving abilities.
- Understanding of store operations and financial management.
- Knowledge of retail management practices and customer service principles.
- Ability to perform physical tasks as required by the role.
Additional Requirements:
- Availability to work various shifts, including weekends and evenings.
- Valid driver's license and automotive liability insurance are required.
Preferred Attributes:
- Demonstrated leadership qualities and a commitment to success.
- Ability to foster a positive work environment and encourage employee development.
- Proactive in promoting customer service initiatives and sales strategies.
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