Retail Operations Supervisor
2 months ago
Position Summary:
The Shift Lead plays a crucial role in managing the retail operations of a designated store, collaborating closely with the Management team to ensure smooth and compliant operations in accordance with relevant laws and company policies.
Key Responsibilities:
- Provides leadership in customer service, guiding the entire store team to enhance customer satisfaction.
- Oversees store activities to ensure transactions are conducted properly, maximizing customer service quality.
- Addresses escalated customer issues in the absence of Management, striving for effective resolutions while adhering to company guidelines.
- Trains and schedules both new and existing store associates to ensure adequate staffing for customer service demands.
- Implements staff schedules that align with customer traffic patterns, ensuring compliance with age-restricted product sales regulations.
- Ensures adherence to company policies and local regulations, promoting a professional appearance and high customer service standards among employees.
- Collaborates with Management to maintain availability for both customers and staff at all times.
- Provides support to the store as needed, often extending beyond regular hours, and ensures reliable backup coverage when unavailable.
- Assists in the recruitment process by identifying qualified candidates, conducting interviews, and making hiring decisions.
- Promotes a customer-centric environment, focusing on satisfaction and cleanliness throughout the store.
- Maintains employee retention by fostering leadership development, empowering staff, and enhancing productivity.
- Handles minor maintenance tasks to minimize customer inconvenience and coordinates additional repairs as necessary.
- Responds promptly to emergencies, ensuring the safety and security of both customers and employees.
- Ensures compliance with company standards in sales responsibilities, including inventory management and vendor relations.
- Assists in executing merchandising and marketing initiatives, maintaining plan-o-gram integrity and proper foodservice product preparation.
- Encourages store sales initiatives and motivates the team to achieve sales goals, providing insights for improvement.
- Coaches store associates on effective upselling techniques and reviews sales performance to ensure targets are met.
- Ensures promotional materials are updated according to guidelines.
- Trains associates on food preparation standards, ensuring quality presentation and stock maintenance.
- Monitors product availability and conducts regular inventory audits to maintain stock levels.
- Integrates Health, Environment, Safety, and Security (HES) practices into daily operations, ensuring a safe environment for all.
- Ensures employees are trained in ordering merchandise and adhering to health and sanitation procedures.
- Completes necessary store reports and paperwork accurately and promptly.
- Performs additional duties as assigned by Management.
Qualifications:
Education:
- High School Diploma or GED required.
Experience:
- Preferred prior supervisory experience.
- Retail experience is advantageous.
- Completion of required training programs is necessary.
Skills:
- Basic computer proficiency.
- Understanding of SAP functions and navigation.
- Strong communication skills with problem-solving abilities.
- Knowledge of store operations and corporate business strategies.
- Familiarity with profit and loss statements.
- Understanding of retail management practices.
- Ability to handle customer and employee incidents effectively.
- Physical capability to perform tasks such as bending, lifting, and standing for extended periods.
Additional Requirements:
- Availability to work various shifts, including weekends and evenings.
- Valid Driver's License required.
- Must maintain automotive liability insurance during employment.
- Personal vehicle may be needed for certain tasks.
Preferred Managerial Attributes:
- Demonstrates strong leadership and a commitment to success.
- Acts as a role model for employees, promoting positive workplace behavior.
- Encourages skill development among team members.
- Identifies and recruits customer-focused individuals.
- Promotes customer service principles actively.
- Creates enthusiasm around sales promotions to drive performance.
- Empowers employees to make decisions in the absence of Management.
- Recognizes and rewards good performance.
- Exhibits competencies necessary for advancement to General Manager roles.
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