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Client Relations Specialist

2 months ago

Lemont, Pennsylvania, United States Mancini's Bakery Full time
Position Overview:
We are looking for a friendly, motivated, and detail-oriented individual with a background in customer support to enhance our operations at Mancini's Bakery. The ideal candidate will be essential in overseeing customer communications and assisting with our service processes.

Key Responsibilities:
- Responding to customer inquiries via phone and email
- Accurately processing orders in our management system
- Providing assistance in our retail environment as needed
- Managing documentation related to bakery production and billing

Preferred Skills and Qualifications:
- Exceptional Customer Service: Deliver high-quality support to our clientele
- Effective Multitasking: Manage various tasks simultaneously with ease
- Dependability: Exhibit strong reliability and trustworthiness
- Technical Proficiency: Familiarity with software applications, including Microsoft Excel, Outlook, and Word
- Accounting Knowledge (Preferred): Understanding of basic accounting practices, QuickBooks, Accounts Receivable, and Payroll

Additional Attributes:
- Team-oriented with a willingness to adapt to different roles
- Flexible work availability, including weekends and holidays
- Capability to handle cash transactions and related responsibilities

Work Schedule:
- Our Customer Service Department operates daily from 9 AM to 7 PM, with varying start and end times based on the schedule

Benefits:
- Health benefits available for full-time employees after the required waiting period as per regulations
- Sick and personal days granted after one year of service

Requirements:
- Flexible availability
- Proficiency in cash handling
- Strong customer service capabilities
- Solid computer skills

We encourage candidates who are ready to thrive in a dynamic and adaptable work environment to consider this opportunity.