Retail Operations Supervisor
2 months ago
Position Summary:
The Shift Lead plays a crucial role in managing the retail operations of a designated store, collaborating closely with management to ensure efficient and compliant store functionality.
Key Responsibilities:
- Provide leadership in customer service, guiding the entire store team to enhance customer experiences.
- Oversee store activities to guarantee that transactions are executed correctly, maximizing customer satisfaction.
- Address escalated customer issues and emergencies in the absence of management, ensuring resolutions align with company standards.
- Train and mentor new and existing staff to meet customer service demands effectively.
- Schedule employees based on customer traffic patterns to prioritize service quality.
- Ensure adherence to all company policies and local regulations, particularly regarding age-restricted product sales.
- Work collaboratively with management to maintain a visible leadership presence for both customers and staff.
- Support store operations beyond scheduled hours when necessary, ensuring reliable backup is available.
- Assist in the recruitment process, including interviewing and making hiring decisions.
- Foster a customer-centric environment focused on satisfaction and store cleanliness.
- Encourage high employee retention through leadership development and productivity enhancement.
- Manage minor maintenance tasks to minimize customer inconvenience and support repair procedures.
- Respond promptly to emergencies, ensuring the safety of customers and staff.
- Maintain knowledge of sales responsibilities, including inventory management and vendor relations.
- Implement merchandising and marketing initiatives, ensuring compliance with plan-o-gram standards.
- Promote sales goals and motivate the team to achieve objectives, providing constructive feedback.
- Ensure proper training in food preparation and stock management, maintaining product availability.
- Conduct regular inventory audits and manage stock levels effectively.
- Integrate health, safety, and environmental practices into daily operations.
- Complete necessary store reports and documentation accurately and timely.
- Perform additional duties as assigned by management.
Qualifications:
Education: High School Diploma or GED required.
Experience:
- Previous supervisory experience is preferred.
- Retail experience is advantageous.
- Completion of required training programs is necessary.
Skills:
- Basic computer proficiency.
- Understanding of SAP functions and navigation.
- Strong communication skills with problem-solving abilities.
- Knowledge of retail management practices and financial oversight.
- Ability to handle customer and employee incidents effectively.
- Physical capability to perform tasks involving lifting and standing for extended periods.
Additional Requirements:
- Availability to work varied shifts, including weekends and evenings.
- Possession of a valid driver's license and automotive liability insurance.
- Utilization of a personal vehicle for business-related tasks.
Preferred Attributes:
- Demonstrated leadership qualities and a commitment to success.
- Ability to coach and develop team members.
- Proactive in recognizing and rewarding good performance.
- Willingness to embrace opportunities for personal and team growth.
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